Support Engineer - Internal IT

Company Description

At Cognizant Netcentric, we come to work every day with the mission of leveraging cutting-edge technology to create memorable digital experiences for the worlds leading brands. And we do it as a diverse, global community of over 1500+ Adobe experts collaborating across countries, cultures, languages and technologies.Were energized by an inclusive and responsive organizational culture that brings together the entrepreneurial spirit of a startup with the resources, growth opportunities and stability of a larger global organization.

Holacracy is the cornerstone of how we work and collaborate, empowering every individual with the power to make an impact within our organization. All this encourages us to learn and grow as individuals, and unite as a team to build innovative digital experiences that touch peoples lives.

If you love to innovate and collaborate within an ambitious team, continue reading.

Who are we looking for?

We are looking for a Support Engineer who is used to keep the customer satisfaction at the highest level.

You want to be a Netcentric ambassador and provide to our customers excellent support experience.

You are a good fit if you consider yourself a good learner and a team player who is looking forward to achieving goals together with a team. Handling multiple urgent issues in parallel is something you can deal with.

Desired Skills and Experience

• Internal customer and business support experience in software applications and testing methodologies
• Understand customer needs, put yourself in the customers shoes, and set the customers expectation
• Confidence, communication and interpersonal skills to lead customers in critical and urgent situations
• Knowledge of web architecture and infrastructure
• Proven experience with ITIL best practices
• Knowledge about the caching concept and solutions (e.g why is it used, how is it helpful, tools: Squid, Varnish etc)
• You have good HTML5 and Java skills and you are able to troubleshoot and fix issues by using your coding skills
• Ability to collect use cases and convert them into technical issues
• Basic Linux skills, familiarity with running simple scripts, check system status and execute detailed runbooks
• Perform standard maintenance tasks, performance test and log analysis on business-critical customer systems
• Flexibility to acquire knowledge based on the project needs
• Eligibility to work within the EU and/or Switzerland
• Strong verbal and written English language skills

What makes us smile when looking at your profile...

• Atlassian Suite
• Google Workspace
• Cloud (AWS or Azure)
• Puppet

At Netcentric you get:

• Permanent contract
• 30 working days of vacation
• Flexible working hours
• Recognition bonus system
• Private health insurance
• Apple work equipment
• WFH equipment + welcome package
• WFH monthly expenses compensation
• Access to Udemy courses
• Adobe certification
• Sponsored gym membership
• Tax-free benefits (ticket restaurant, kindergarten and transport)
• A dynamic and international team
• Everyone has a voice; we are a Holacracy organisation

At Cognizant Netcentric, we embrace an inclusive workplace, one where diversity is not just respected but celebrated. We do not discriminate based on age, gender, race, religion, sexual orientation, disability, or any other protected status. Our doors are wide open to all those who meet our high standards, and we cherish the distinct individuality and unique perspectives in our teams.

We firmly believe that a diverse and equitable workforce is the catalyst for groundbreaking innovation, boundless creativity, and seamless collaboration. We are aware of bias and have established clear criteria to take them out of the decision-making process, ensuring all qualified applicants will receive consideration for employment.