Offer summary

Qualifications:

1-3 years of project management experience is required., Strong problem-solving, organizational, and multi-tasking skills are essential., Excellent communication and customer service skills are necessary for client interactions., Experience with project management tools and documentation management is preferred..

Key responsibilities:

Manage various IT projects, ensuring timely execution and budget adherence.

Coordinate with external vendors and maintain excellent client communication throughout projects.

Schedule and manage resources, including remote and onsite orders, as well as third-party resources.

Attend internal meetings and document processes to support the Professional Services team.

Job description

About Us
At Medix Dental IT, we are dedicated to our core values, providing top-notch IT solutions specifically tailored for dental practices. Based in the Midwest, we have been a trusted partner in dental technology integration and support since our founding in 2003. We collaborate with dental practices nationwide to manage their IT systems and offer strategic advice on technology decisions and compliance.

By becoming an extension of our clients’ practices, we minimize technology issues, enhance practice profitability, and boost overall satisfaction. Our commitment to quality and exceptional customer service has led to an impressive client retention rate, setting us apart in the industry.

If you are passionate about technology and committed to client satisfaction, we invite you to join our dynamic team and help us transform the dental technology landscape!

To learn more about our company, visit https://medixdental.com/.

Position Overview:
In this role, you will manage a variety of projects, ensuring seamless execution, excellent client communication, and team coordination. Your passion for technology and strong organizational skills will help us deliver outstanding results to our partners.

Location: Remote; Anywhere in the USA
Hours: 8 AM to 5 PM CST, Monday through Friday

**This is not a C2C opportunity. Only candidates who reside in the USA will be considered.**

Key Responsibilities:

Live and Support Medix Core Values
Manage projects such as (but not limited to) new onboardings, server projects, large hardware replacements, and software conversions
Coordinate with external vendors on applicable projects
Keep projects within budget and on time
Ensure all project templates stay up to date
Manage resource logistics
Ensure excellent client experiences and communication through the project
Understand time/cost of services
Schedule tickets on project and service boards as needed:
- Schedule remote orders and requests
- Schedule onsite orders and requests
- Schedule 3rd party resources as needed
- Communicate out of scope or out of agreement work and the additional cost thereof with the partner
Communicate with Clients
- Call all waiting on tickets appropriately
- Communicate with the Account Manager when needed
- Keep tickets up to date with the current status and information
- Weekly touch calls for clients not yet scheduled
- Manage client expectations
- Collect necessary information from clients
Internal Communication
- Attend internal Professional Services department meetings
- Communicate with co-workers effectively
- Conduct Pre and Post Install meetings
- Document and maintain processes used in the Project Coordinator role
- Assist in resource management of the Professional Services technicians

Qualifications Required for this Role:

1-3 years project management experience
Strong problem-solving skills and ability to work independently
Excellent communication and customer service skills
Strong organizational and multi-tasking skills
Strong time management skills with the ability to consistently meet deadlines
Team management and leadership skills
Documentation management and ability to use project management tools
Strong attention to detail even while working under pressure

We'd Love to See:

MSP experience
Experience in Dental IT or Medical IT support

Why Joins Us?
At Medix Dental IT, you will be part of a supportive and innovative team dedicated to making a difference in dental practices. We offer competitive salaries, comprehensive benefits, and opportunities for professional growth.

If you are ready to take your career to the next level and make a real impact in the dental IT field, apply now!
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***We appreciate your interest in joining our team. Due to the high volume of applications we receive, we are unable to respond to each applicant individually. If your qualifications match our needs, we will reach out to you for further discussions. Thank you for your understanding.***

 Medix Dental IT is committed to equal employment opportunities and all candidates will be evaluated based on qualification. Equal Opportunity is the Law.

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