Senior Manager, Analytics and Operations

Position Summary:

The Senior Manager, Analytics and Operations is responsible for serving as the leading change agent for the development and implementation of process improvement initiatives throughout the division. Drives process improvement initiatives that create long-term cost savings and efficiencies with the strongest return on investment (ROI).

Essential Functions and Job Responsibilities:

• Effectively communicates, motivates, and creates accountability with divisional leadership and shared service counterparts such as IT, RCM, and Finance. 
• Work independently to partner with operational leaders and teams to scope, define and lead initiatives in support of business innovation and strategy.
• Collaborates with operational leaders and process users to ensure integration of projects, making recommendations to and adjusting project recommendations, scope, and timing as needed to meet the overall strategic needs of the division.
• Serve as an internal consultant to department leaders on the development and refinement of strategic plans.
• Play a key role in driving major corporate strategy and innovation initiatives as well as short and long duration planning processes.
• Play a key role in driving the organization toward and sustaining a culture of customer centricity.
• Develop and communicate divisional level strategies and innovation opportunities to executives that may include new business opportunities and competitive positioning.
• Lead deep-dive business analysis and initiatives targeted to drive growth and operational excellence.
• Identifies the scope of work through a discovery process including key personnel, documenting current processes, and identifying current challenges.
• Responsible for working with other business unit leadership to assess the risk of initiatives or business activities, develop mitigation strategies, and track progress against those initiatives.
• Oversee and participate in large cross-functional working sessions or meetings to align strategy and plan while. also providing continuous improvement coaching and mentoring to team members.
• Participates in the development of programs as a strategic partner that supports the company plan.
• Escalate key issues and risks to senior leaders.
• Develops and presents presentations of proposals and scheduled updates to include process improvement concepts, budgets and investment requirements, timing schedules, desired results, value propositions, prioritization schedules, ROI reports and other measurement tools.
• Creates Process Flow diagrams and performs Value Stream Mapping activities to harvest areas of improvement and cost reduction. 
• Develops and maintains working knowledge of current DME products and services offered by the company.
• Maintains patient confidentiality and functions within the guidelines of HIPAA.
• Completes assigned compliance training and other educational programs as required.
• Maintains compliant with AdaptHealth’s Compliance Program and applicable company policies, procedures, and patient protocols.
• Performs other related duties as assigned.

Management/Supervision:

• Responsible for selection and hiring of qualified staff, ensuring an effective on-boarding, and providing comprehensive training and regular feedback.
• Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; developing, coordinating, and enforcing systems, policies, procedures, and productivity standards.
• Establishes annual goals and objectives for the department based on the organization’s strategic goals.
• Responsible for achieving organizational performance and retention goals, including timely completion of performance evaluations.

Competency, Skills, and Abilities:

• Proven leadership skills
• Independent thinker and decision maker 
• Strong analytical and problem-solving skills with attention to detail 
• Excellent verbal and written communication 
• Strategic business partner 
• Proficient computer skills and knowledge of SQL, Power Bi, Tableau and Microsoft
• Ability to prioritize and manage multiple projects. 
• Solid ability to learn new technologies and possess the technical aptitude required to understand flow of data through systems as well as system interaction.

Education and Experience Requirements:

• Bachelor’s degree in business, healthcare, public administration, or relevant discipline from an accredited college required.
• Five (5) years of relevant work experience required in business management systems, process improvements, or project management. 
• Three (3) years of management experience in a related position is preferred. 
• Valid and unrestricted driver’s license in the state of residence

Physical Demands and Work Environment:

• Mental alertness and ability to analyze large amounts of data and report in a clear and concise manner.
• Must be able to bend, stoop, stretch, stand, and sit for extended periods.
• Ability to perform repetitive motions of wrists, hands and/or fingers due to extensive computer use.
• Work environment may be stressful at times, as overall office activities and work levels fluctuate.
• Subject to long periods of sitting and exposure to computer screen.
• May be exposed to angry or irate customers, patients, or referral sources.
• Ability to utilize a personal computer and other office equipment.
• Able to lift to 5 to 10 pounds periodically as needed.
• Mental alertness and the ability to properly treat confidential information.
• Physical and mental ability to perform essential functions.
• Excellent ability to effectively communicate both verbally and written with customers with the ability to demonstrate empathy, compassion, courtesy, and respect for privacy.
• Ability to work independently with little or no supervision.
• Ability to work outside of normal business hours as needed.