Offer summary

Qualifications:

Strong communication skills for handling inquiries via calls and emails., Knowledge of financial aid processes, including Title IV funding and student loan obligations., Experience in customer service and administrative support roles., Ability to maintain accurate records and documentation..

Key responsibilities:

Assist students with financial aid applications and documentation.

Provide customer service by answering inquiries related to financial aid.

Verify student eligibility for funding and maintain accurate financial aid files.

Communicate with campuses regarding financial aid documentation and certification.

Job description

We offer an extensive benefits package to our full-time employees after 30 days of employment, Paid Time Off after 90 days, and a matched 403(b).

Job Description

The Centralized Financial Services Officer assists in the collection of documentation for financial aid applications along with answering questions via inbound/outbound calls and emails for both new and continuing students regarding their funding. Reporting to the Director of Centralized Packaging, the Centralized Financial Services Officer is responsible for the submission of completed Financial Aid files for review and approval. In addition, the Centralized Financial Services Officer is available to assist and support Campuses directly with questions in the event clarification is needed for students.

Key Responsibilities

I. Provides Impeccable Customer Service & Administrative Support

• Answers student inquiries via all forms of communication (i.e. email, inbound and outbound calls, etc.) encompassing a multitude of areas such as; Title IV funding, campus-based aid, VA funding, verification, payment plans, state grants, and other financial aid questions.

• Assist students in the completion of required financial aid documents, i.e. Master Promissory Note and Entrance Counseling, etc.

• Ensure students' understanding of the responsibilities and obligations tied to Student Loan Repayment.

• Ensures all documentation received is properly notated in required systems.

• Prepares and maintains accuracy of student financial aid files.

• Verifies student eligibility for Title IV funding.

• Ensure timely submission of student's financial aid files upon completing required documentation.

• Communicate with campus regarding student financial aid eligibility and documents needed for certification of Title IV funding.

Applicants must be authorized to work for any employer in the U.S. This job posting does not qualify to sponsor or take over sponsorship of an employment Visa for those who do not meet the work authorization requirements for employment in the U.S.

Ancora Education is committed to creating a diverse and inclusive work environment. We are an equal opportunity employer that maintains a policy of nondiscrimination with respect to all employees and applicants for employment. All employment decisions are made without regard to an individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

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