Offer summary

Qualifications:

Strong English communication skills; bilingual Spanish/English preferred., Experience in social media management and customer service, especially with international clients., Attention to detail for administrative tasks and file management., Ability to work independently and prioritize tasks effectively..

Key responsibilities:

Manage and organize daily email correspondence and respond to information requests.

Create prioritized task lists for the business owner based on email review.

Handle insurance certificate requests and post scheduled social media content.

Conduct phone intake for prospective clients and provide general administrative support.

Job description

This is a remote position.

Schedule:

40 hours per week
Mon - Fri, 10am - 7pm, Includes 1 hr unpaid break

Client Timezone: Eastern Time Zone

Responsibilities:

Manage and organize daily email correspondence, responding to basic information requests
Create prioritized task lists for business owner based on email review and business needs
Handle insurance certificate requests and documentation
Post and schedule social media content using pre-made materials
Conduct phone intake for prospective clients who haven't scheduled formal consultations
Assist with quote adjustments and modifications as needed
Provide general administrative support to streamline daily business operations
Learn company processes during slow season to prepare for busy event season

Requirements:

Strong English communication skills (bilingual Spanish/English preferred due to client base)
Social Media management experience a big plus
Customer service background with experience handling international clients
Professional phone manner and ability to handle inquiries and potential escalations
Good attention to detail for administrative tasks and file management
Ability to work independently and prioritize tasks effectively
Experience with email management and basic administrative software
Reliable internet connection and professional work environment

Scopes:

Remote work arrangement with direct management by business owner
Initial training period during company's slow season
Potential for role expansion into customer service and phone intake over time
Integration into existing company processes and communication systems
Opportunity for performance-based increases and benefits after probationary period

Independent Contractor Perks