Legal and Compliance Administrative Assistant

Now is a great time to join AllianceOne! As a subsidiary of Teleperformance, AllianceOne provides employees the opportunity to be part of a global leader in contact center management, with the benefit of capitalizing on the global presence the company has built throughout the years. Teleperformance creates more value by providing a better customer experience.

Job Description:

Role Overview:

The Legal & Compliance Administrative Assistant reports to the Compliance Supervisor with a dotted line to General Counsel and is responsible for administrative management of lawsuits and demands, and for responding to consumer communications and complaints.  

Role-Based Accountabilities:

• Work directly with all levels of staff to assist them in navigating and carrying out their responsibilities in accordance with company policy.
• Manage and maintain confidential data.
• Open new case files, gather information and records, generate memoranda, alert personnel regarding new cases
• Process invoices and settlements for cases
• Maintain litigation calendar
• Communicate with outside law firms
• Produce responsive case information for bids, audits, and regulators
• Maintain Excels and databases for tracking cases, demands, and complaints
• Track and respond to regulatory and consumer complaints
• Respond to consumer emails, mailed correspondence, telephone and other consumer communications inquiries.
• Provide other word-processing and secretarial support, as needed
• May perform other duties as requested not specifically addressed in this document
• Ensure understanding of how your role and the role of your subordinates (if applicable) contributes to the key organizational objectives by establishing goals that demonstrate your understanding through performance outcomes that support:
  • EBITDA
  • Revenue
  • High Performance Culture
  • Personal Development

Expected Deliverables:

• Proactively seek out improvement opportunities in current process and deliverables

Qualifications:

Work Experience

• Office administration
• Civil procedure and local rules is a plus
• Handling clients and attorney relationships
• Managing deadlines

Education and Certifications

• Associate’s degree or equivalent work experience with a High School Degree
• National Association of Legal Secretaries Certification preferred

Behavioral Competencies:

• Attention to Detail: Accomplishes tasks by considering all areas involved, no matter how small. Shows concern for all aspects of the job, accurately checks processes and tasks, continues to be watchful over a period of time.
• Data Analysis: Demonstrates the ability to collect, analyze and derive insights from data sources to support data-driven decision making and improve processes. Proficiency level of intermediate and can create simple reports.
• Remains Focused: Self-disciplined; measures progress and evaluates results. Prevents relevant issues or distractions from interfering with timely completion of important initiatives.
• Ability to Influence: Uses appropriate interpersonal styles and techniques to gain acceptance of ideas or plans. Effectively explores alternatives to reach outcomes that gain the support and acceptance of others. Makes favorable impressions by interacting in a manner that builds effective relationships.
• Initiative: Recognizes the need for action, offers solutions, seeks expertise and anticipates needs.
• Innovation: Generates innovative solutions in work situations; tries different and novel ways to deal with work problems and opportunities.
• Presentation skills: Prepares and delivers persuasive, clear messages in a style appropriate to the audience. Exhibits mastery of materials, a comfortable and effective delivery style, and handles inquiries about the topic with ease.
• Software Proficiency: Proficient with technology or technology adept, ability to quickly adapt to new software, troubleshoot issues, and innovate using technology. Exhibits enduring curiosity and interest in using and becoming more skilled.

Core Competencies:

• Professional Communication: Demonstrates the ability to strategically and confidently communicate, both oral and written, with a diverse team to display core organizational values of Integrity, Respect, Professionalism, Innovation and Commitment. Takes action to build and maintain strategic relationships between one’s area and other areas, teams, departments, units, or organizations to help achieve business goals.  
• Performance Management: Accountable for individual performance by working with leader to set realistic goals and expectations to allow for solid understanding of your role and how it contributes to the overall success of the organization. Exhibits effective problem-solving skills, resourcefulness and resilience. Works tenaciously toward and derives satisfaction from achieving challenging goals; conveys a sense of urgency and drives issues to closure. 
• Team Player: Embraces a cohesive and collaborative group dynamic where team members work together towards common goals, leveraging each other’s strengths to achieve superior results. The ability to hear, respect and reflect on different perspectives, and communicate empathetically with others. 
• Change Management: Recognizing when and why strategic change is necessary to improve performance, stay competitive, or adapt to new circumstances. Welcomes change and new business practices as opportunities for learning or growth, focusing on the beneficial aspects of change. 
• Business Acumen: Has solid knowledge of his or her department, and current position, as well as policies, processes, best practices, and tools required to complete the work efficiently and effectively. Having the fundamental understanding of how the business operates and using it to make informed and logical decisions; the capacity to anticipate future trends, strategically forecast, and contribute innovative ideas that enable an organization to achieve its long-term goals.  

Technical Competencies

• High proficiency in Outlook, Word, Excel and Adobe; additional technology skills a plus
• Proficient in Internet-based filing and docket systems

Physical Requirements:

• Visual: Visual acuity to read information from computer screens, forms and other printed materials and information
• Verbal: Able to speak (enunciate) clearly in conversation and general communication.
• Hearing: Hearing ability for verbal communication, conversation, responses via telephone, telephone systems, and face-to-face interactions.
• Manual Dexterity: Manual dexterity for typing, writing, standing and reaching, flexibility, body movement for bending, crouching, walking, kneeling and prolonged sitting.
• Sitting: Ability to sit at workstation for long periods of time.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

AllianceOne is an equal opportunity employer. Our organizational values stress the importance of diversity, fairness, and trust. We will accommodate candidates in accordance with the Ontario Human Rights Code for all employment activities, including the recruitment process.

AllianceOne Ltd is committed to accommodating persons with disabilities throughout both external and internal recruiting activities. Applicants requesting accommodation will be consulted about their needs and appropriate accommodation will be provided.

Questions?

• Please review our privacy notice available at the following www.allianceoneinc.com/careers
• For additional information on AllianceOne visit our website at www.allianceoneinc.com