Support Engineer

Remote: 
Full Remote
Contract: 
Work from: 

Offer summary

Qualifications:

Strong customer service skills and experience handling customer requests., Technologically proficient with both software and hardware., Flexibility to work during holidays, weekends, and extra hours., Basic technical support experience is a plus but not required..

Key responsibilities:

  • Respond to incoming requests/issues via phone, email, and chat.
  • Take ownership of support requests and resolve or escalate as needed.
  • Document support activities and identify priority cases for escalation.
  • Collaborate with team members and identify opportunities for automation or self-service solutions.

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LiveU
201 - 500 Employees
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Job description

Description

About LiveU

Join the leader in live IP-video solutions for top broadcasters, sports organizations, public safety, and more. With over 5,000 customers in 150+ countries, LiveU is trusted to cover every major news and sports event, from the US Presidential Election campaign to the Summer and Winter Games.

Location: Puerto Rico (fully remote)

We also welcome candidates from Arizona, Texas, Oklahoma, Idaho, or Nebraska to apply.

Salary Range: $20 - $30 per hour

Responsibilities

·                Field incoming requests/issues via omni-channel platform (phone, email, and chat).

·                Take ownership of requests and support through resolution or escalation.

·                Document requests/issues and related support activity.

·                Identify priority escalation situations and manage them according.

·                Raise awareness of procedures that require modification and/or are missing.

·                Collaborate across the company as needed to resolve requests/issues.

·                Identify and report cases that could be addressed with self-service and/or automation.


Requirements

  • Flexibility to work some holidays and weekends, and extra hours as needed.
  • Outstanding customer service skills.
  • Prior experience handling customer requests/issues (service).
  • Technologically proficient with software and hardware.
  • Technical support experience desired but not mandatory.



Required profile

Experience

Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Other Skills

  • Customer Service
  • Physical Flexibility
  • Collaboration
  • Problem Solving

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