Offer summary

Qualifications:

At least 2 years of experience as a Project Manager or Implementation Specialist., Experience implementing SaaS products., Strong communication skills for client and internal interactions., Educational background in a relevant field is preferred..

Key responsibilities:

Manage project implementations for new and existing clients.

Engage with clients through remote meetings, email, and phone.

Understand client needs, troubleshoot issues, and escalate when necessary.

Provide training and support to clients on the product.

Job description

Description

KMS Lighthouse is an industry leader in knowledge management, working with Fortune 500 and Fortune 1000 enterprise-level customers. If you’re interested in the intersection of technology, innovation, and knowledge, this is the place to be!

As Project Manager, you will implement our solution within enterprises located across the globe. The Project Manager role will see you participate in onboarding new customers and contribute towards maintaining a high level of satisfaction of existing customers – including the provision of training and support to customers using our products.

Responsibilities

Manage project implementations for both new customers and those of our existing clients as their requirements grow
Engage with our clients through remote meetings, email, phone, or via the ticketing system
Understand our clients’ needs, tackle problems, and where necessary escalate the case to the relevant people
Think creatively about technical issues and provide clients with workarounds when necessary
Manage changes to the project scope, project schedule when needed
Provide training to clients about the product and its components
Keep current on product releases and updates, including attending conferences and training as required to maintain proficiency

Requirements

2+ years of relevant experience as a Project manager / Implementation Specialist
Prior experience implementing SaaS products
Prior experience creating project plans and Gantt Charts preferred
Excellent client-facing and internal communication skills
A strong ethos towards helping the team win

Required profile