Offer summary

Qualifications:

3+ years of experience in title and settlement or real estate transaction coordination., Strong communication and interpersonal skills with a customer-first mindset., Understanding of title search, examination, and curative processes., Exceptional organizational skills and attention to detail..

Key responsibilities:

Manage title orders from receipt through all processing phases until clear-to-close.

Serve as the primary point of contact for customers and vendors throughout the transaction lifecycle.

Coordinate with internal teams to ensure timely processing of orders and monitor order progress.

Provide exceptional customer service and assist with escalations and order-related issues.

Job description

At Qualia, we've built the leading B2B real estate technology that transforms the home buying and selling experience into a simple, secure, and enjoyable process. Our SMB and Enterprise products bring together users from across the real estate ecosystem---homebuyers and sellers, lenders, title and escrow agents, and real estate agents---onto a single shared digital closing platform, providing greater clarity and transparency to real estate transactions. Today, through our business customers across the country, millions of consumers use Qualia to close on homes every year.

WHAT YOU’LL WORK ON

Qualia is seeking a highly organized and customer-focused Transaction Coordinator to join our Title Services team. Reporting to the Manager, Title Services, the Transaction Coordinator will be responsible for managing title orders from start to finish. This includes overseeing the search, examination, and curative process, and ensuring all relevant information is accurately communicated between internal teams, external vendors, and customers. The ideal candidate will have strong communication skills, a working knowledge of the title process, and the ability to manage multiple tasks in a fast-paced, production-driven environment.

RESPONSIBILITIES

Manage title orders from receipt through search, examination, curative, and clear-to-close phases
Serve as the primary point of contact for customers and vendors throughout the transaction lifecycle
Coordinate with internal title searchers, examiners, and curative team members to ensure timely processing of orders
Monitor order progress and proactively communicate status updates and document requirements to clients
Review title commitments and ensure accurate data entry into the title production system
Track and follow up on outstanding items needed to complete title processing and clear title for closing
Ensure compliance with state-specific requirements, underwriter guidelines, and customer expectations
Update systems and maintain accurate notes and documentation related to the transaction
Provide exceptional customer service and maintain a high level of professionalism in all interactions
Assist with escalations and resolve order-related issues in a timely manner

YOUR BACKGROUND THAT LIKELY MAKES YOU A MATCH

3 or more years of experience in title and settlement or real estate transaction coordination
Experience doing title work in TN, FL, and/or OH
Understanding of title search, examination, and curative processes
Strong communication and interpersonal skills with a customer-first mindset
Ability to multi-task and prioritize effectively in a high-volume environment
Exceptional organizational skills and attention to detail
Experience with Qualia’s software and suite of products
Familiarity with working in a remote, deadline-driven team environment
Ability to manage sensitive and confidential information with discretion

This role is remote and has a base annual salary of $70,000.00 to $80,000.00 plus a competitive equity and benefits package. (Salary to be determined by relevant experience, location, knowledge, and skills of the applicant, internal equity, and alignment with market data.)

WHY QUALIA

Qualia is made up of incredibly bright, mission-driven coworkers who are passionate about using technology to solve real-world problems---and we're growing quickly. In order to continue building an engaging and dynamic organization, we're committed to giving everyone the support they need to do great work.

Our benefits package is designed to allow our team members to be their best selves, both in and out of the workplace. In addition to comprehensive health plans, a 401k program, and commuter benefits, we prioritize family and personal well-being through professional development, parental leave, and a flexible time off policy. Qualia offers a robust online onboarding program to train new hires, biweekly all hands meetings, and a variety of internal virtual events to keep employees connected.

We believe diverse perspectives and backgrounds are critical to building great technology, and our goal is to cultivate an environment where people feel equally valued and respected. Qualia is proud to be an equal-opportunity workplace, and we welcome applicants from all backgrounds regardless of race, color, ancestry, religion, gender identity or expression, sexual orientation, marital status, age, citizenship, socioeconomic status, disability, or veteran status.

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