Offer summary

Qualifications:

Bilingual in Spanish and English with clear communication skills., 2–3 years of contact center or customer support experience, preferably in healthcare., Strong organizational skills and familiarity with CRM tools and HIPAA compliance., Excellent time management and ability to work flexible hours..

Key responsibilities:

Handle inbound and outbound communications with Medicare members via calls, emails, and texts.

Assist members with benefit navigation and external program applications.

Educate members on resources, requirements, and eligibility for benefits.

Document all support interactions accurately in the CRM and execute outbound engagement campaigns.

Job description

About Spark Advisors

We’re Spark, a mission-driven company helping independent Medicare brokers build the insurance business of their dreams. The vast majority of beneficiaries select benefits with the help of an independent broker, but technology and support for brokers is woefully antiquated. We provide workflows and services to help brokers achieve transformative growth.

In just five years, we’ve partnered with over 6,000 brokers and enrolled over 140,000 beneficiaries, making us the fastest-growing Medicare brokerage in the country. Brokers love us: during this period of intense growth, we’ve maintained an NPS of 91 and a client retention rate of 93%, and we’ve helped brokers grow on average >100% since partnering with us.

It’s an exciting time to be at Spark. Our diverse, remote-first team comes from leading technology, healthcare, and insurance companies, and has grown from 70 to 90 in the last year. Most recently, we’ve raised a Series B from leading investors who share our ambition.

Join us: we’re always on the lookout for sharp, talented, empathetic teammates.

Summary

Spark is hiring a bilingual Client Services Representative to support our growing Medicare member base. In this role, you will provide guidance, empathy, and clear communication to members navigating their benefits. You’ll play a key part in Spark’s mission to deliver accessible, high-quality healthcare experiences—one interaction at a time.

Key Responsibilities

Handle inbound and outbound calls, emails, and texts from Medicare members
Assist with benefit navigation and external program applications
Educate members about resources, requirements, and eligibility
Accurately document all support interactions in our CRM
Execute outbound engagement campaigns to meet monthly targets
Escalate issues appropriately while owning first-contact resolution when possible
Uphold our core values of compassion, integrity, and reliability
Partner with internal teams to surface trends and improve member support

Skills Knowledge and Expertise

Core Competencies:
- Clear, compassionate communicator—bilingual in Spanish and English
- Experience working in Medicare or health insurance support roles
- Strong organizational and documentation habits
- Familiarity with support software, CRM tools, and HIPAA compliance
- Excellent time management and a self-starter attitude
Qualifications:
- 2–3 years of contact center/customer support experience (healthcare preferred)
- Typing speed of 50+ WPM
- Able to work 40 hours/week with flexible scheduling
- Dedicated HIPAA-compliant remote setup (high-speed internet, noise-canceling headset)
Preferred Skills:
- Knowledge of the Medicare insurance industry
- 1–3 years supporting Medicare members

Compensation

Hourly Range

$23—$25 USD

Why you should join our team

By joining Spark, you will get in on the ground floor of a fast-moving, well-funded, and mission-driven startup where you will have a profound impact on the brokers and beneficiaries we serve. And you'll learn, grow, be challenged, and have fun with your team while doing it.

We strive to help you and your family thrive. We're committed to supporting your happiness, healthiness, and overall well-being by providing a comprehensive benefits program. In addition to your base salary, we also offer:

Equity compensation
Health care, including dental and vision through our PEO Sequoia
Flexible work location; co-working available
401k
Paid Time Off
Monthly Remote Work Stipend (help cover costs of home-office needs)
Paid Parental Leave
Up to 12 weeks for birthing parents
Up to 8 weeks for non-birth parents
11 paid holidays
2 week sabbatical at 5 years of employment
Wellbeing Perks through SpringHealth, OneMedical, PerkSpot, and SoFi

Compliance

Spark is a proud participant in E-Verify. As part of our commitment to compliance, we use the E-Verify program to confirm the employment eligibility of all employees working in the United States. For more information about E-Verify, please visit www.e-verify.gov.

Furthermore, for security and compliance requirements, we’re unable to accommodate international remote work. While we fully support travel and time off, all work must be conducted from an approved location within the U.S.

At Spark, we are committed to hiring the best team to serve our clients regardless of their background. We need diverse perspectives to reflect the diversity of our problems and the population we serve. We look to hire people from a variety of backgrounds, including, but not limited to, race, age, sexual orientation, gender identity and expression, national origin, religion, disability, and veteran status.

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