Offer summary

Qualifications:

Fluency in at least one Nordic language (Danish, Swedish, Finnish, or Norwegian) and English, both written and spoken., Experience in customer support or service roles, preferably within mobile applications or tech industries., Strong communication skills with a focus on providing excellent customer service., Ability to solve problems effectively and manage challenging customer interactions..

Key responsibilities:

Deliver outstanding customer support to Nordic-speaking users of the ride-sharing application.

Assist customers with inquiries relating to account management, ride bookings, and payment issues.

Effectively resolve customer complaints and technical issues to ensure satisfaction.

Maintain comprehensive records of customer interactions and escalations within the CRM system.

Job description

Patrique Mercier Recruitment PT is excited to present a fantastic opportunity for a Nordic Speaking Customer Support representative for the Ride-Sharing App Department. Guided by our motto 'With a new dawn comes your Next Job!', we are dedicated to connecting talented individuals with exceptional career paths in various industries. In this role, you will be crucial in providing high-quality support to Nordic-speaking users of a leading ride-sharing platform. Your primary responsibilities will include answering inquiries, resolving issues, and ensuring customers have a seamless experience. If you are passionate about the gig economy and customer experience, we encourage you to apply and become a part of our dynamic team!

Responsibilities

Deliver outstanding customer support to Nordic-speaking users of the ride-sharing application.
Assist customers with inquiries relating to account management, ride bookings, and payment issues.
Effectively resolve customer complaints and technical issues to ensure satisfaction.
Maintain comprehensive records of customer interactions and escalations within the CRM system.
Collaborate with other departments to address user concerns and provide timely solutions.
Stay updated on the app’s features, policies, and changes to deliver accurate information to users.
Gather user feedback to help improve the customer support process and app experience.

Requirements

Fluency in at least one Nordic language (Danish, Swedish, Finnish, or Norwegian) and English, both written and spoken.
Experience in customer support or service roles, preferably within mobile applications or tech industries.
Strong communication skills with a focus on providing excellent customer service.
Ability to solve problems effectively and manage challenging customer interactions.
Familiarity with customer support tools and CRM software is advantageous.
Capacity to work independently in a fast-paced, dynamic remote environment.
A proactive attitude towards learning and adapting to new challenges.

Benefits