Offer summary

Qualifications:

Fluency in Spanish and English, both written and spoken., Experience in customer service roles, especially in virtual assistant or administrative support environments., Strong communication and interpersonal skills focused on client relationship management., Excellent problem-solving abilities and capability to work under pressure..

Key responsibilities:

Provide exceptional customer support to Spanish-speaking clients utilizing virtual assistant services.

Assist clients with inquiries regarding service features, account management, and administrative support.

Resolve issues or complaints from client interactions with tact and efficiency.

Maintain detailed records of customer interactions and feedback in the CRM system.

Job description

Patrique Mercier Recruitment PT is excited to present a fantastic opportunity for a Spanish Speaking Customer Support representative in our Virtual Assistant Department. Embracing our motto 'With a new dawn comes your Next Job!', we strive to connect talented individuals with rewarding career paths in diverse sectors. In this role, you will provide outstanding support to Spanish-speaking clients who utilize virtual assistant services, helping them navigate inquiries, resolve issues, and ensure a smooth operational experience. If you are enthusiastic, detail-oriented, and passionate about customer service, this is the perfect opportunity for you!

Responsibilities

Provide exceptional customer support to Spanish-speaking clients utilizing virtual assistant services.
Assist clients with inquiries regarding service features, account management, and administrative support.
Resolve any issues or complaints arising from client interactions with tact and efficiency.
Maintain detailed records of customer interactions and feedback in the CRM system.
Collaborate with virtual assistant teams to address client needs and enhance service delivery.
Stay updated on best practices in virtual assistance to offer informed and relevant support.
Encourage client engagement and satisfaction through proactive communication and follow-ups.

Requirements

Fluency in Spanish and English, both written and spoken.
Experience in customer service roles, particularly within virtual assistant or administrative support environments.
Strong communication and interpersonal skills, with a focus on client relationship management.
Excellent problem-solving abilities and the capability to work under pressure.
Familiarity with CRM software and customer support tools is a plus.
Ability to work effectively in a remote environment and manage time efficiently.
A proactive and friendly approach to assisting clients and enhancing their experience.

Benefits