Spanish Speaking Customer Support for Streaming TV & Movie Services Department

Patrique Mercier Recruitment PT is excited to offer a unique opportunity for a Spanish Speaking Customer Support representative for our client in the Streaming TV & Movie Services Department. As we embrace the motto 'With a new dawn comes your Next Job!', we are committed to finding talented individuals to fill rewarding positions within various sectors, including entertainment and technology. In this dynamic role, you will provide exceptional support to Spanish-speaking customers, assisting them with inquiries related to streaming services, troubleshooting issues, and enhancing their overall experience. If you are passionate about movies and TV shows and enjoy helping others, this is the perfect opportunity for you to join a thriving industry!

Responsibilities

• Offer high-quality customer support to Spanish-speaking users of streaming TV and movie services.
• Assist customers with inquiries about service features, subscription options, and content availability.
• Resolve technical issues and complaints swiftly to ensure customer satisfaction.
• Document customer interactions and feedback accurately in the company's CRM system.
• Collaborate with internal teams to address common issues and enhance service offerings.
• Stay updated on the latest trends in streaming content and company initiatives to provide informed support.
• Encourage a vibrant user community by providing engaging and timely assistance.

Requirements

• Fluency in Spanish and English, both written and spoken.
• Experience in customer service roles, particularly in the entertainment or tech sectors.
• Excellent communication skills and a customer-centric approach.
• Strong problem-solving abilities and the capacity to handle challenging situations effectively.
• Familiarity with streaming services and technology is a plus.
• Ability to work independently in a fast-paced, dynamic remote environment.
• A passion for movies and TV shows, along with a genuine desire to help customers.

Benefits

• Performance bonus.

• Transportation bonus.
• Private health care benefits
• 2 additional salaries per year.
• Fully paid training by certified instructors
• Private Health Insurance
• Training & Development
• Meal vouchers - Subsidized Meals