Revenue Operations Executive - Customer Success Operations

Wati is the world's leading WhatsApp-first conversational growth platform, empowering businesses to build deeper customer relationships and accelerate revenue growth. Trusted and loved by over 14,000 customers across 100+ countries, Wati has established itself as the premier choice for businesses leveraging WhatsApp and other messaging channels to connect with customers on their platform of choice.

In a world where real-time interactions drive growth, Wati's story is all about business growth through conversations. At Wati, we believe that every conversation matters, whether it's engaging a first-time prospect, nurturing a qualified lead, or deepening relationships with loyal clients. We transform these conversations into opportunities for building relationships, and strong relationships lead to increased revenue.

Our Platform
The AI-native platform simplifies complex business operations by bringing all customer interactions under one intelligent roof. Designed for scalability and ease of use, our solution delivers a measurable ROI while adapting to businesses of all sizes, from emerging startups to established enterprises.

Our Backing & Partnerships
Wati is proudly backed by world-class investors including Tiger Global, Sequoia Capital, DST Global, and Shopify. As a Premium-tier Partner of Meta, Google, and WhatsApp, we maintain the highest standards of integration and platform excellence.

We’re looking for a Revenue Operations - Customer Success Operations Executive who will play a pivotal role in driving the strategic direction and flawless execution of CS operations at Wati. This is a highly hands-on and execution-focused role that blends operational excellence with strategic thinking.

As a key member of the Revenue Operations team, you’ll be responsible for owning business-as-usual (BAU) processes, optimizing systems, and driving alignment across cross-functional teams. You’ll ensure that every initiative is not only thoughtfully planned but also executed with precision and impact.

This is the ideal role for someone who thrives in high-growth environments, is obsessed with operational excellence, and is ready to roll up their sleeves to get things done. You will be expected to deliver results consistently and on time, even when juggling multiple priorities.

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Please note: This is not a typical 9-to-5 role. You will be working with global teams across multiple time zones, and overtime will be required to meet deadlines and ensure alignment across regions. If you’re eager to learn, grow, and challenge yourself, you are the ideal candidate for this role.

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What you’ll do: 

• Own CS Ops Execution: Lead and execute all BAU operations for the Customer Success team, ensuring daily workflows, tools, and systems are running seamlessly and efficiently.
• Drive Strategic Initiatives: Play a core role in shaping the future of CS Ops at Wati by contributing to the development and execution of key strategic projects, including process redesign, system integrations, and tooling enhancements.
• Ensure Cross-Functional Alignment: Collaborate closely with Sales, Product, Marketing, and Support to ensure Customer Success initiatives are aligned with broader company goals and customer lifecycle strategies.
• Champion Data-Driven Decisions: Maintain data accuracy and integrity across CS systems and dashboards. Provide actionable insights that help inform strategic decisions and improve customer outcomes.
• Optimize and Automate: Identify and eliminate operational bottlenecks, inefficiencies, and manual processes. Implement scalable solutions that improve team productivity and the customer journey.
• Enable the CS Team: Develop playbooks, documentation, and training programs to empower Customer Success Managers with tools, insights, and best practices for driving customer value.
• Ask "Why" Relentlessly: Go beyond task execution — challenge assumptions, question processes, and be an internal advocate for continuous improvement in everything we do.

Requirements

• A doer who thrives on execution and delivering results, not just planning.
• 3-5 years of experience in Customer Success Operations, RevOps, or similar roles in a SaaS environment.
• Knows what great CS Ops looks like — from setting up the right processes to selecting and implementing the right tools and systems (e.g., Vitally, ChurnZero, Intercom, HubSpot, etc.) to support scale.
• Growth mindset — you’re curious, always learning, and continuously looking for ways to improve both yourself and the processes around you.
• Hands-on experience with HubSpot CRM—you’ve built custom workflows, dashboards, reports, and integrations.
• Familiarity with GTM tools like Calendly, Chargebee, Notion, Intercom.
• Strong understanding of SaaS metrics and the ability to connect the dots across different teams and processes to drive results.
• Excellent communication skills in English —you’re comfortable working across time zones and cultures.
• Excellent time management skills — you know how to prioritize and deliver BAU tasks on time while still taking on strategic initiatives.
• Problem-solving skills that go beyond surface-level fixes — you can identify root causes and propose innovative, long-term solutions.
• A collaborative mindset—you thrive in cross-functional, distributed teams and take ownership of your domain.