Offer summary

Qualifications:

10+ years of experience in web development and production support, particularly with Java and Spring technologies., Strong troubleshooting and problem-solving skills, with experience in monitoring tools and incident management systems., Excellent analytical skills and attention to detail, along with strong verbal and written communication abilities., Familiarity with Azure platform and services is a plus..

Key responsibilities:

Provide ongoing production support for web applications, ensuring their availability and performance.

Quickly identify and resolve production issues, minimizing downtime and communicating with stakeholders.

Conduct root cause analysis for recurring issues and implement long-term solutions.

Collaborate with development, QA, and operations teams, and coordinate with offshore teams for seamless integration.

Job description

• Experience: 10+ years of experience in web development and production support, with a strong focus on Java, springboot, Spring Batch, splunk, Dynatrace - It's an operational role (production support).

• Needs to be extremely good in troubleshooting, problem solving, monitoring.

• Experience with monitoring tools, incident management systems, and version control systems (e.g., Git).

• Problem-Solving: Excellent analytical and problem-solving skills with a keen attention to detail.

• Communication: Strong verbal and written communication skills, with the ability to effectively collaborate with cross-functional teams and offshore partners.

• Operational role (production support). Should be good in troubleshooting, problem solving, monitoring. Knowledge of Splunk, Dynatrace is preferred.

• Good to have Azure platform and services

Role and Responsibilities:

• Production Support: Provide ongoing support for web applications, ensuring their availability, reliability, and performance in a production environment.

• Incident Management: Quickly identify, diagnose, and resolve production issues, minimizing downtime and ensuring timely communication with stakeholders.

• Root Cause Analysis: Conduct thorough root cause analysis for recurring issues and implement long-term solutions to prevent future occurrences.

• Monitoring and Alerts: Set up and maintain monitoring tools and alerts to proactively identify potential issues before they impact users.

• Collaboration: Work closely with development, QA, and operations teams to ensure smooth deployment and operation of applications.

• Offshore Coordination: Coordinate with offshore teams to ensure seamless integration and support across different time zones.

• Guiding the offshore team if there are any technical challenges

• Documentation: Maintain comprehensive documentation of support processes, incident resolutions, and system configurations.

• Continuous Improvement: Identify opportunities for process improvements and automation to enhance the efficiency and effectiveness of production support.

Mandatory skills: React JS, Azure, Dynatrace, Splunk

Years of experience required: 10+

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.

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