Customer & Product Solutions Specialist (onsite/hybrid in Memphis Metro/Cordova, Tennessee only)

Description

Customer & Product Solutions Specialist (Memphis, TN onsite role, 9:00 A.M.-6:00 P.M.)

Transnetyx Home Office - Cordova, TN

Company Description

Transnetyx is a Global Biotechnology Software Company. We've built an entire suite of services to help streamline research, so that researchers can focus on what matters most – research that leads to discovery. And supported by a dedicated team of people ready to deliver an exceptional experience.

Transnetyx is headquartered in Memphis, Tennessee, dedicated to advancing research. Since 2000, Transnetyx has genotyped over 25 million samples worldwide with 99.97 percent accuracy, serving thousands of researchers in universities, hospitals, and bioscience companies globally. The company's mission is to help scientists accelerate research by removing redundant tests and optimizing resources through automation.

Transnetyx is seeking a full-time Customer & Product Solutions Specialist to join our team from 9:00 A.M.-6:00 P.M. CST in Memphis, Tennessee. *This role is required to work from the office at 8110 Cordova Road, Suite 119, Cordova, Tennessee for the duration of the training.

Training Location, 8:00-5:00 p.m., Monday through Friday.  If you have a passion for helping customers identify solutions that meet their needs and have an interest in biotechnology, then this position is for you!

Be part of something meaningful.
At Transnetyx, we empower the genetic research community through cutting-edge technology and exceptional service. We’re looking for a Customer Solutions Specialist who thrives on problem-solving, supports scientific discovery, and brings empathy, attention to detail, and proactive thinking to every interaction.

About the Role

As a solutions-oriented specialist, you will play a key role in providing cross-functional and technical support across departments such as Genetic Services, Operations, Shipping, Sales, IT, and project-based teams. You’ll support researchers and internal stakeholders with exceptional service, timely communication, and accurate technical guidance. Your work will directly impact the pace and quality of genetic research around the world.

This position requires onsite presence at our Cordova, TN headquarters during the training period. Upon completion of the tiered training program, a hybrid schedule may be available.

What You’ll Do

• Deliver technical product support and resolve service tickets via phone, email, and chat.
• Field and investigate researcher inquiries, documenting concerns using CRM and Microsoft tools.
• Troubleshoot complex technical requests including genetic results interpretation and multi-product orders.
• Escalate advanced inquiries to internal teams when necessary.
• Manage support requests related to shipping, order tracking, customer feedback, and account management.
• Develop deep knowledge of Transnetyx services and communicate functionality to customers effectively.
• Assist with TAGCenter coordination, sample delivery schedules, and follow-ups on missed or late shipments.
• Maintain current product knowledge and contribute to improvements based on customer and sales feedback.
• Attend regular team meetings and complete a tiered training program.
• May occasionally support after-hours requests when needed.

Qualifications

Education:

• Bachelor’s degree preferred, but not required.

Experience:

• 5+ years of experience in a customer service or support role, preferably within a scientific, healthcare, or tech setting.
• CRM and administrative systems experience required.

Skills & Attributes:

• Exceptional verbal and written communication skills.
• Ability to problem-solve quickly and think creatively under pressure.
• Detail-oriented, organized, and able to multitask in a fast-paced environment.
• Comfortable working independently and taking initiative.
• Proficient in Microsoft Office and able to learn new platforms quickly.
• Strong emotional intelligence, patience, and empathy in customer interactions.
• Passion for continuous learning and improvement.

Why Join Transnetyx?

• Competitive hourly pay and full benefits package
• Purpose-driven mission supporting life-saving research
• Inclusive, collaborative, and growth-oriented culture
• Hybrid flexibility after training
• Opportunities to expand scientific and technical knowledge

Training Location, 8:00-5:00 p.m., Monday through Friday
Transnetyx Headquarters
8110 Cordova Road
Cordova, TN 38016

Please note: You must be able to work onsite during the training period. Upon successful completion of the training tiers, you may become eligible for a hybrid schedule.

If you’re a collaborative problem-solver who values customer experience and technical excellence, we want to hear from you.

Apply today and be part of accelerating science with Transnetyx.