Customer & Product Solutions Specialist (Memphis, TN onsite role, 9:00 A.M.-6:00 P.M.)
Transnetyx Home Office - Cordova, TN
Company Description
Transnetyx is a Global Biotechnology Software Company. We've built an entire suite of services to help streamline research, so that researchers can focus on what matters most – research that leads to discovery. And supported by a dedicated team of people ready to deliver an exceptional experience.
Transnetyx is headquartered in Memphis, Tennessee, dedicated to advancing research. Since 2000, Transnetyx has genotyped over 25 million samples worldwide with 99.97 percent accuracy, serving thousands of researchers in universities, hospitals, and bioscience companies globally. The company's mission is to help scientists accelerate research by removing redundant tests and optimizing resources through automation.
Transnetyx is seeking a full-time Customer & Product Solutions Specialist to join our team from 9:00 A.M.-6:00 P.M. CST in Memphis, Tennessee. *This role is required to work from the office at 8110 Cordova Road, Suite 119, Cordova, Tennessee for the duration of the training.
Training Location, 8:00-5:00 p.m., Monday through Friday. If you have a passion for helping customers identify solutions that meet their needs and have an interest in biotechnology, then this position is for you!
Be part of something meaningful.
At Transnetyx, we empower the genetic research community through cutting-edge technology and exceptional service. We’re looking for a Customer Solutions Specialist who thrives on problem-solving, supports scientific discovery, and brings empathy, attention to detail, and proactive thinking to every interaction.
About the Role
As a solutions-oriented specialist, you will play a key role in providing cross-functional and technical support across departments such as Genetic Services, Operations, Shipping, Sales, IT, and project-based teams. You’ll support researchers and internal stakeholders with exceptional service, timely communication, and accurate technical guidance. Your work will directly impact the pace and quality of genetic research around the world.
This position requires onsite presence at our Cordova, TN headquarters during the training period. Upon completion of the tiered training program, a hybrid schedule may be available.
What You’ll Do
Education:
Experience:
Skills & Attributes:
Why Join Transnetyx?
Training Location, 8:00-5:00 p.m., Monday through Friday
Transnetyx Headquarters
8110 Cordova Road
Cordova, TN 38016
Please note: You must be able to work onsite during the training period. Upon successful completion of the training tiers, you may become eligible for a hybrid schedule.
If you’re a collaborative problem-solver who values customer experience and technical excellence, we want to hear from you.
Apply today and be part of accelerating science with Transnetyx.
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