Join a team that’s transforming mental healthcare. Founded by psychiatrists, Headlight is more than a company: it’s a movement. A movement that exists on the front lines of the mental health crisis, transforming the way people access care and the way clinicians deliver it. In order to help people in their time of need and ensure that every person who comes to us has options, we are transparent about our capabilities, treatments, and coverage, we champion innovation, and we leverage our rich data to continuously implement better ways of delivering care. Our mission is simple but powerful: Improving lives, one session at a time.

Our highly skilled and principled clinical team enjoys autonomy and institutional support so they can put their focus where it should be: on improving patient outcomes. Our clinicians want to do more than help individual clients, so they work to affect the system as a whole, elevating standards of care so that their efforts reverberate far beyond what they could do in private practice.

As the most trusted behavioral health partner in the Western U.S., we’ve established deep relationships that give us unparalleled access, interoperability, and first-priority referrals. This exclusivity, combined with our best-in-class coordinated care and feedback loops, results in superior outcomes and cost savings.

Our services are convenient, accessible, and expert, combining personalized client engagement with advanced technology to enhance, not replace, human connection. Indeed, we hold that human-to-human relationships are indispensable, so from the match to the session to the time between sessions, we provide whole person care so nobody falls through the cracks and there is a brighter path forward for all.

We are seeking a skilled and motivated EHR Administrator to join our dynamic team and help manage the support, configuration, maintenance, and optimization of our NextGen healthcare information system. This person will play a critical role in ensuring the seamless operation of our electronic health records (EHR) system, enabling our organization to provide high-quality patient care while adhering to industry standards and best practices.

Our values

Deliver Excellent Service:We’re determined to deliver world-class care to our clients. We build long-lasting relationships because we’re intentional about the details of our delivery and quality of care.

Make Mental Health More Accessible: Accessing mental health treatment shouldn’t be as hard as it is. We remove the barriers and simplify the process because it means our clients get the help they need, when they need it.

Intentionally Listen: Communicate with empathy. We value deep understandings that create a healthy environment of collaboration, feedback and support.

Learn and Grow: Every day is an opportunity to do better. We want to learn and grow. Our curiosity fuels our desire to improve our practice and process. As we learn and grow, we can help more people – which is what we’re all about.

Communal Care: We help each other be the best by creating a culture of empathy, respect, growth and balance.

Roles and Responsibilities

User Support and Training: Provide technical support and training to end-users, assisting them in effectively utilizing the NextGen system for documentation, scheduling, billing, and other related tasks.

System Configuration and Implementation: Help with setup, configuration, and deployment of the NextGen EHR system, ensuring alignment with organizational needs, workflows, and regulatory requirements.

System Maintenance: Perform routine maintenance tasks, including system updates, patches, and upgrades, to ensure optimal performance, security, and compliance.

Data Management: Manage data integrity, security, and confidentiality within the NextGen system, including data backup and recovery procedures.

Customization and Optimization: Collaborate with clinical and administrative teams to customize and optimize the NextGen system to enhance user experience, streamline workflows, and improve overall efficiency.

Troubleshooting and Issue Resolution: Diagnose and resolve technical issues, system errors, and user-reported problems promptly to minimize disruptions in patient care and operations.

Security and Compliance: Implement and maintain security protocols, access controls, and compliance measures to safeguard patient data and maintain compliance with HIPAA and other relevant regulations.

Documentation: Maintain comprehensive documentation of system configurations, processes, procedures, and user guides for reference and knowledge sharing.

Qualifications

Proven experience (5+ years) providing NextGen support or in a similar EHR administration role within a healthcare environment.

In-depth knowledge of NextGen EHR system functionalities, configurations, and modules.

Strong technical troubleshooting skills and the ability to diagnose and resolve software and hardware-related issues.

Familiarity with healthcare IT standards, regulations, and security best practices, including HIPAA.

Excellent communication and interpersonal skills to collaborate with cross-functional teams and provide user support and training.

Detail-oriented with strong organizational skills to manage system configurations, updates, and documentation.

Ability to adapt to evolving technologies, learn new tools quickly, and stay updated on industry trends.

Benefits

Competitive executive compensation package including base salary, and equity participation

Full benefits including health, dental, vision, 401(k), and paid time off

Opportunity to join a purpose-driven, high-growth leadership team at a pivotal moment in behavioral healthcare transformation

Professional development opportunities and training

Collaborative and supportive work culture.

Not meeting all the requirements? Research indicates that women, communities of color, and historically underrepresented individuals are often hesitant to apply for jobs unless they meet every qualification. We are committed to cultivating a diverse, inclusive, and genuine workplace. If you're enthusiastic about this position but your previous experience doesn't precisely match every qualification listed, we enthusiastically encourage you to submit your application. You could be the ideal candidate for this role or others!

Headlight is committed to the principles of diversity, equity, and inclusiveness and seeks to create a working environment reflective of this commitment. We seek to provide a diverse clinician base to support the diversity of our clients. Headlight supports and respects diversity of people, culture, and ideas throughout our organization. Headlight thrives to be a welcoming, diverse and discrimination- and harassment-free workplace.

By applying for this position, you consent to receive future communications from Headlight via email or text regarding this application and related employment opportunities. You may opt-out at anytime by contacting us directly.

Job Postings on Indeed and other job boards may post with total compensation (base + bonus). For the exact base salary range please check our website or our job-site

NextGen Systems Support

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