eCommerce Project Manager

• Project Leadership: Direct all phases of e-commerce projects, ensuring alignment with business objectives and stakeholder expectations
• Cross-functional Collaboration: Facilitate communication between teams, resolving conflicts, and ensuring all parties are informed and engaged
• Stakeholder Management: Serve as the main point of contact between internal teams (Ecomm/IT, Marketing & Merchandising) and external business clients, ensuring clear communication and alignment on project goals and deliverables
• Process Optimization: Identify and address inefficiencies in e-commerce operations, streamline workflows, and recommend system improvements
• Third Party Vendors & Tools: Own and manage tools that impact cross-functional teams, including Google Business Tools, Forms, Chat/Phone Function, Affiliate & Loyalty Programs
• Performance Analysis: Set and monitor KPIs, analyze sales and traffic data, and use insights to refine strategies and enhance ROI
• Customer Experience: Work with UI/UX teams to optimize the online shopping journey, improve site usability, and increase conversion rates
• Resource Management: Allocate and manage internal and external resources, including team members and third-party vendors
• Risk and Change Management: Anticipate potential project risks, develop contingency plans, and manage change processes to ensure project success
• Reporting: Provide regular updates to senior management on project status, challenges, and achievements.
• Drive the successful execution of e-commerce initiatives by leading cross-functional teams, optimizing project workflows, and ensuring the timely delivery of digital solutions
• Leverage data-driven insights to enhance user experience and maximize online sales performance
• Champion collaboration and innovation to achieve business objectives and deliver measurable results in a fast-paced digital environment

• Lead and coordinate all planning aspects of e-commerce projects, from initial concept and strategy through to launch and ongoing optimization
• Serve as the main liaison between cross-functional teams, including marketing, merchandising, and ecommerce/IT, to ensure seamless project execution and communication
• Coordinate the integration of e-commerce platforms with internal systems (ERP, CRM, inventory management) and ensure seamless data flow between businesses
• Develop and maintain detailed project scope plans, set timelines, and allocate resources to achieve project objectives
• Partner with Marketing & Merchandising to oversee the delivery of design, functionality, products, and user experience of e-commerce platforms, ensuring sites are ergonomic, functional, and optimized for sales conversions
• Analyze market trends, customer behavior, and sales data to identify opportunities for growth and areas for improvement
• Ensure ongoing site maintenance, content management, and regular updates to product listings, pricing, and promotions
• Ensure all e-commerce initiatives comply with relevant regulations, security & compliance standards, payment gateway, and best practices
• Manage relationships with third-party vendors, technology partners, and platform providers
• Ensure compliance with quality assurance standards and risk management protocols throughout the project lifecycle
• Foster a culture of collaboration, innovation, and accountability within the project team

• 3-5 years of experience in e-commerce or project management
• Proven experience managing e-commerce or digital projects, preferably in a B2B or B2C environment
• Strong understanding of e-commerce platforms (e.g., BigCommerce or Shopify), CRM & Marketing Automation tools (e.g., NetSuite & HubSpot), content management systems, and analytics tools (e.g., Google Analytics)
• Strong analytical and problem-solving skills; experience with project management software (e.g., Asana, Jira, or Trello)
• Understanding of e-commerce plug-ins, including Chat & Call functions
• Familiarity with Google Search Console, Google Tag Manager, and Google Merchant Center
• Technical proficiency with e-commerce platforms and integrations (e.g, APIs & ERP connectors)
• Ability to multitask, prioritize, and adapt in a fast-paced, evolving digital environment
• Knowledge of digital marketing techniques, UX/UI principles, and web technologies
• Experience with Agile development methodologies
• Strong problem-solving and analytical skills
• Excellent written and verbal communication skills

• Bachelor's degree in Business, Marketing, IT, or a related field, or equivalent experience
• PMP or a similar certification is a plus

• Position is fully remote to the US only
• Ability to accommodate multiple time zones with primary ET (EST/EDT)
• Dedicated workspace and high-speed internet
• Frequent video conference/email/chat

• Maintaining a stationary position for up to 50% of the workday
• Consistently operate a computer and other productivity equipment, including keyboard, webcam, and document scanner
• Clarity of vision of 30” or less
• Ability to perceive sound in the capacity of oral communication
• Exertion of up to 10 lbs. of force as related to the lifting or moving of objects

We do not accept resume submissions from third party recruiters.