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Solution Specialist

Remote: 
Full Remote
Contract: 
Full time
Work from: 
Anywhere

Offer summary

Qualifications:

3–5+ years in Sales, Solution Consulting, or Sales-Driven Customer Success, Deep product knowledge and industry knowledge, particularly in SaaS and hospitality, Fluent in Italian and proficient in English and/or German, Strong skills in solution/value-based selling and advanced objection handling..

Key responsibilities:

  • Join new business and expansion demos to handle complex product topics and close deals
  • Support Customer Success Managers in strategic retentions and upsells
  • Craft and deliver compelling product narratives to stakeholders
  • Translate customer challenges into effective solutions across pricing and integration.

Smartness logo
Smartness
51 - 200 Employees
See all jobs

Job description

About Smartness
We are Smartness, and we support small and medium-sized accommodation providers with solutions to help them fight back against the huge hotel chains. We started in 2020 by providing these companies with a dynamic pricing solution  which increase revenue by on average 30%. Last year, we were named one of Italy’s top start-ups, and are the fastest growing B2B SaaS company in the accommodation space in both revenue and number of clients. Today we are working with over 4000 companies in over 20 countries, and steadily growing. Yet, this is only the start of our journey.
Beyond Smartpricing, we've launched a suite of products over the past few years that is growing by more than 10% month-over-month. Our goal is to become one of the leading global players in our industry.
What Will You Do?
Weʼre looking for a Solution Specialist who is not just a product expert — but a sales weapon. Youʼll work alongside Account Executives, CSMs, and Onboarding Specialists to help us close high-potential deals, save at-risk accounts, and drive adoption of our most strategic products. Youʼll be brought into conversations where standard pitches arenʼt enough — and youʼll turn complexity into clarity, technical barriers into conviction, and objections into signatures.

You will be responsible for: 
  • Join new business and expansion demos to handle complex product topics and close the value story 
  • Support CSMs in strategic retentions and upsells, showing real business impact from our platform 
  • Craft and deliver product narratives that resonate with operators, owners, and decision-makers 
  • Translate customer challenges into ideal solutions across pricing, configuration, and integration 
  • Partner with the Product team to share feedback and stay ahead of what's coming 
  • In case of low inbound demand, proactively help CSMs target high-potential expansion opportunitie
What Are We Looking For?
???? What You Are
  • A sales-driven personality: you love to win and hate to lose 
  • Able to build rapport, read a room, and drive urgency 
  • Fluent in business challenges and technical workflows — and able to simplify both 
  • Great at live conversations and objection handling 
  • Comfortable in high-stakes commercial discussions (even if not owning them directly) 
???? Key Hard Skills 
  • Deep product knowledge 
  • Industry knowledge 
  • Solution/value-based selling 
  • Advanced objection handling 
  • CRM usage & opportunity tracking 
  • Cross-functional communication (Sales, CS, Product) 
  • Upselling & expansion targeting skills 
  • Native Italian speaker with fluency in English and/or German
✅ Must-Have Experience
  • 3–5+ years in Sales, Solution Consulting, or Sales-Driven Customer Success 
  • Industry knowledge 
  • Strong knowledge of SaaS, ideally in hospitality, revenue management, or PMS ecosystems 
  • Deep familiarity with sales cycles, customer objections, and commercial tactics
What do we offer?
  • Work in a small and top-performing team that moves extremely fast where you are extremely important.
  • Work without having to deal with jerks and ego-maniacs.
  • The opportunity to join one of the best travel-tech sales teams in Europe.
  • A place where your talent can blossom.
  • An environment where mistakes are allowed – we make bold choices to achieve ambitious goals, learn from mistakes, and move forward.
  • A place where your voice matters – meetings provide space for new ideas and projects, regardless of your role or seniority.
  • Continuous growth – we challenge the status quo, renewing our sales processes and approaches to meet challenging goals.
  • We have fun while working! We are easygoing people. 
  • Leverage state-of-the-art software and automation frameworks to optimize development processes and enhance focus on delivering value to clients and achieving business goals.
  • Remote working with frequent opportunities to meet up.
  • Fun and enriching experiences – unforgettable team-building events that go beyond the usual outings.
  • Competitive salaries – as a meritocratic team, we recognize talent and hard work, rewarding them appropriately.
Still not convinced? Check out our "Work With Us" page for more about our mission, values, and why we love working at Smartness:AD_4nXeCopQ8vUSOyvt4OAnIyLHEsDaNLevCc2vzYOnHnb8vRlehN8N4YsFpVfnuOI62MZGqOnIkIGFe-4yQ6feNtgSX2JAIs_qYmrYx_RPwMV2FoXrL1cEWe849TiiwEEsdB-iGTJktxQ?key=jZ1ypw9P-OUbWqBhw16YOTUWLavora con noi - Unisciti alla missione di Smartness
Before you apply
If you're reading this, it means you're genuinely interested, and that excites us! Here's what you need to know:
  • We're highly driven and set our goals higher than most, pushing boundaries others may deem impossible.
  • We work much harder than most companies out there.
  • Every day, we step out of our comfort zones, fueling rapid growth and learning, even though it might come with its stress.
  • We hold ourselves and our team to the highest standards of excellence and culture.
  • Should we feel that this role isn't the right match for you, for the benefit of both parties, we may need to part ways.
We hope this sheds light on whether this could be your next adventure. If you believe it is, we warmly invite you to apply. Discover your full potential with us!
Apply for this job
About us
We are the Smarties and our goal is to fully automate online operations for every lodging across the globe and become the number one SaaS in our category worldwide.

We develop a SaaS that, by leveraging machine learning algorithms, increases our clients' revenues by over 30% on average  and helps owners get more direct bookings.

Don't you believe it? Have a look here: https://www.smartness.com/it/case-studies/

Here's some information about us:

  • We have been the fastest-growing B2B SaaS in the lodging industry ever (compared to today's leading global players with valuations exceeding €500M.). 
  • Last year, we were awarded as one of the top 10 LinkedIn startups in Italy.
  • We have already managed several billion euros in bookings for clients from more than 17 countries in just a few years of operation.
  • We have raised funds from top international investors like Partech.

Required profile

Experience

Spoken language(s):
ItalianEnglishGerman
Check out the description to know which languages are mandatory.

Hard Skills

Product KnowledgeSolution SellingOvercoming ObjectionsMicrosoft Dynamics CRMFull-Cycle SalesWorkflow TechnologyUpsellingFinanceCustomer Success ManagementHealthcare Industry KnowledgeTactical MarketingSpeech Fluency

Other Skills

  • Lateral Communication
  • Sales
  • Teamwork
  • Rapport Building
  • Communication
  • Problem Solving
Are you interested?

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