Senior Salesforce Technology Specialist - Remote

e platform, including user access, data management, and system security. 

• Customization and Configuration:
  

Customizing Salesforce to meet specific business needs, including creating custom objects, fields, and workflows. 

• Process Automation:
  

Developing automated processes to streamline workflows and enhance efficiency. 

• Integration and Development:
  

Facilitating integration between Salesforce and other systems, and potentially contributing to development efforts using APEX/Visualforce. 

• User Support and Training:
  

Providing technical support, troubleshooting, and end-user training. 

• Strategic Planning and Optimization:
  

Collaborating with stakeholders to define business requirements and design strategic improvements in Salesforce. 

• Staying Current with Salesforce Best Practices:
  

Keeping up-to-date on the latest Salesforce releases and best practices. 

• Documentation and Change Management:
  

Creating and maintaining documentation for Salesforce processes and changes, and assisting with change management. 

Key Responsibilities:

• Administer and maintain Salesforce platform (Sales Cloud, Service Cloud, etc.), including user setup, profiles, roles, permissions, and security settings.
  
• Manage and improve custom objects, page layouts, workflows, validation rules, reports, dashboards, and automation tools (e.g., Process Builder, Flow).
  
• Lead Salesforce system upgrades, data imports/exports, deduplication efforts, and system integrations.
  
• Collaborate with business stakeholders to gather requirements, design solutions, and implement enhancements that drive business value.
  
• Design end-to-end Salesforce architecture solutions across Sales Cloud, Service Cloud, Experience Cloud, and other platform products.
  
• Provide technical leadership on Salesforce initiatives, including complex integrations, custom development, and third-party solutions.
  
• Develop and maintain architectural documentation, data models, and integration diagrams.
  
•  Translate business requirements into scalable, future-proof Salesforce solutions.
  
•  Evaluate and recommend tools and technologies from Salesforce AppExchange and external vendors.
  
• Develop and maintain Salesforce development best practices including Apex, LWC/Aura components, SOQL, and DevOps pipelines.
  
• Implement complex business logic, custom UI components, and integrations with external services (using REST/SOAP APIs).
  
• Lead deployment processes across sandboxes and production using CI/CD tools (e.g., Salesforce DX, Jenkins, Copado, Gearset).
  
• Maintain version control and branching strategies.
  
• Ensure test coverage, perform code reviews, and manage release cycles.
  
• Collaborate with business stakeholders, product owners, developers, and administrators to drive architectural decisions and platform governance.
  
• Lead code reviews and ensure adherence to security, scalability, and performance standards.
  
• Stay current on Salesforce releases, new features, and industry trends to continuously improve platform capabilities.
  
• Provide guidance on Salesforce Center of Excellence (CoE) practices, including design standards, technical governance, and data stewardship.
  
• Serve as the point of contact for Salesforce-related support, troubleshooting, and escalations.
  
• Maintain system documentation, training materials, and standard operating procedures.
  
• Participate in or lead projects involving Salesforce development, integration, and deployment.
  

• Collaborate with client stakeholders to define requirements, and deliverables, and set and handle expectations.
  
• Translate business requirements into well-architected solutions that best leverage the Salesforce platform.
  
• Lead technical design sessions; architect and document technical solutions aligned with client business objectives; identify gaps between client's current and desired end states.
  
• Provide oversight and governance of Salesforce projects.
  
• Follow and help define coding standards. Lead code reviews during projects to ensure quality and appropriate design patterns are followed.
  
• Handle the technical delivery of custom development, integrations, and data migration elements of Salesforce implementation.
  
• Maintain a target billable utilization aligned to the role.
  
• Ability to understand a project and deep dive to debug issues.
  
• From time-to-time, the architect may be expected to partake in other pre-sales activities such as discovery and technical deep-dive sessions, Proof-Of-Concept (POC) development with prospects.
  

Requirements