Offer summary

Qualifications:

Strong administrative skills and experience with Microsoft Office products., Understanding of standard documents required by lenders, such as payslips and income statements., Detail-oriented and organized, thriving in a fast-paced remote work environment., Exposure to administration tasks and basic knowledge of mortgage processes..

Key responsibilities:

Assist clients in completing home loan applications accurately and efficiently.

Liaise with lenders and financial institutions to submit and negotiate loan applications.

Stay updated on mortgage and real estate trends to assist clients in decision-making.

Provide exceptional customer service and maintain accurate records while ensuring compliance with industry regulations.

Job description

This is a remote position.

AU Mortgage Broker Support Officer (WFH)

Background

Are you ready to step into the dynamic world of mortgage broking from the comfort of your own home? We’re on the lookout for an enthusiastic AU Mortgage Broker Support Officer (Remote) to join the team to support one of our biggest clients offering Mortgage solutions.

About the Role

In this role, you’ll play a key part in helping clients navigate the home loan process. You’ll assist with loan applications, liaise with lenders, and provide vital support to our brokers to ensure a smooth experience for every client.

Your Key Responsibilities:

Assist clients in completing home loan applications accurately and efficiently.
Liaise with lenders and financial institutions to submit and negotiate loan applications.
Stay up to date with mortgage and real estate trends to help clients make informed decisions.
Ensure compliance with industry regulations and maintain accurate records.
Provide exceptional customer service, addressing inquiries and keeping clients informed.

Requirements

About YOU

You have strong admin skills and experience using Microsoft Office products.
You understand the standard documents lenders require (payslips, income statements, etc.).
You’re detail-oriented, organized, and thrive in a fast-paced, remote work environment.
You love helping clients achieve their home ownership dreams!

About YOUR Work History

You’ve had exposure to administration tasks and understand mortgage processes (entry-level experience is welcome!).
You’ve shown initiative, reliability, and great communication in past roles.

About the Culture YOU Thrive In

A supportive, team-focused environment that celebrates wins together.
A place where work-life balance matters—flexibility is part of the package.
A culture that values integrity, quality, and a positive attitude.

Key Responsibilities YOU Can’t Wait to Do

Support brokers in helping clients achieve their home ownership dreams.
Develop your knowledge of home loan products and processes.
Be part of a dynamic team that values your input and growth.

How YOU Will Be Measured

Client satisfaction and feedback.
Accuracy and efficiency in processing applications.
Communication and collaboration with brokers and clients.
Contribution to overall team success.

When & Where YOU Will Work

Remote work from home (WFH).
Monday to Friday ; Day-shift (AEST).
Occasional virtual team meetings and training sessions.

Ready to kick-start your career in mortgage broking? Apply now and be part of a team that values your growth and success!

Benefits

Permanent Work-from-home setup
Company-provided equipment
Secondary Wi-Fi Modem
21 Leave Credits Annually - Leave benefits begin on Day 1.
100% conversion of UNUSED leave credits
HMO on Day 1
13th Month Pay
Grab Voucher every month
Birthday Gift
Loyalty Gift
Christmas Gift
Work-Life Balance
Active employee engagements physically such as Christmas Party & Team Building, and virtual events such as town-hall with prizes.