Offer summary

Qualifications:

5+ years of experience in IT services and support., Strong communication and customer handling skills., Expertise in troubleshooting Windows OS, Outlook, Microsoft Teams, and endpoint security tools., Familiarity with ticketing systems like ServiceNow or Remedy..

Key responsibilities:

Provide advanced remote support for operating systems and applications.

Handle escalations and document issue resolutions.

Ensure high-quality customer support experiences.

Create clear, reusable standard operating procedures (SOPs).

Job description

System Engineer – L3
Location: Mumbai
Experience: 5–10 Years

Job Role
We are looking for a skilled System Engineer – L3 to provide advanced remote support for operating systems, applications, and end-user technical issues. The ideal candidate will handle escalations, document issue resolutions, and ensure consistent delivery of high-quality customer support experiences.

Must-Have Skills
• Strong communication and customer handling skills
• Expertise in troubleshooting Windows OS, Outlook, Microsoft Teams, Citrix, VDI, VPN, and endpoint security tools
• Solid experience in resolving technical issues via remote support channels
• Ability to document technical issues and create clear, reusable SOPs
• Proficient in incident routing, trend recognition, and escalation management
• Familiarity with ticketing systems (e.g., ServiceNow, Remedy) and service documentation standards

Salary: 1000000

Required profile