Platform Operations, Senior Associate
Offer summary
Qualifications:
Bachelor’s degree in Computer Science, Healthcare, or related fields preferred, or equivalent experience., Strong understanding of APIs, SQL, data management, and platform services; proficiency in Python and experience with LLMs., 2+ years of healthcare/health IT experience; agile experience is a plus., Excellent verbal and written communication skills, with strong analytical and project management capabilities..Key responsibilities:
- Lead discovery and assessment engagements to identify process improvement opportunities.
- Design automation solutions and manage strategic automation projects end-to-end.
- Mentor Local Builders and develop training materials for skill development.
- Collaborate with leadership and stakeholders to define business strategy and track program success metrics.
Job description
Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
Senior Platform Operations Associate
We are seeking a Senior Platform Operations Associate to join our Platform Operations team in our Belfast, ME location. This role will focus on leveraging AI tools and strong analytics capabilities to drive process optimization. The Senior Platform Operations Associate will be responsible for quickly learning the business process problems that our zone builds tools to address, and the opportunities we have to improve our key performance metrics. This individual will have extremely strong written and verbal communication skills to effectively articulate business problems and lead cross-functional teams to build impactful solutions. They will be a true leader in their space and be able to evangelize their process vision to stakeholders.
Team
The Platform Operations team supports our Platform customers by managing issues and enabling products such as APIs, Data View, athenaPayer, and Coordinator Core. We work closely with product teams to design and implement operations for evolving Platform products and partnerships. We leverage the skill sets learned from scaling operations for our Platform offerings to act as a shared service, collaborating with other operations teams to drive process improvements and achieve scaled outcomes. Our team values innovation, collaboration, and continuous improvement, creating an environment where everyone can contribute value and grow their careers.
Job Responsibilities
Lead complex discovery and assessment engagements to identify and diagnose process improvement opportunities.
Design automation solutions and technical architectures to enhance operational efficiency, managing strategic automation projects end-to-end.
Mentor Local Builders, providing technical guidance and developing training materials to foster skill development and methodology improvements.
Leverage AI tools and strong analytics capabilities to drive process optimization and help design, build, and maintain tools that improve processes.
Collaborate with leadership and cross-functional stakeholders to define business strategy, articulate business requirements, and organize ongoing backlog allocations.
Track metrics and success criteria to create visibility into program success and identify opportunities for improvement.
Demonstrate a willingness to learn and adapt to new AI technologies and product capabilities, while enthusiastically sharing knowledge with others.
Qualifications
Bachelor’s (or higher) degree in Computer Science, Healthcare, or other related fields preferred, or equivalent experience.
Strong understanding of APIs, SQL, data management, and platform services; technical proficiency in Python and experience with LLMs and agentic frameworks.
Familiarity with the athenaHealth data landscape (Snowflake, Salesforce, etc.) and understanding of the healthcare/health IT environment, particularly in Revenue Cycle.
2+ years of healthcare/health IT experience; agile experience is a plus.
Demonstrated success in driving innovation using analytic capabilities to empower stakeholders to use their data effectively.
Strong consulting and facilitation skills, with the ability to work independently and as part of a cross-functional team.
Excellent verbal and written communication skills, capable of conveying information clearly to both technical and non-technical stakeholders.
Strong analytical skills to troubleshoot issues, assess workflows, and identify areas for improvement, with excellent attention to detail in documentation and process management.
Project management capabilities and the ability to thrive in a fast-paced, dynamic environment while managing multiple priorities effectively
About athenahealth
Our vision: In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
Our company culture: Our talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support.
Our DEI commitment: Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve.
What we can do for you:
Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs.
We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.
In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.
Learn more about our culture and benefits here: athenahealth.com/careers
Required profile
Experience
Other Skills
- Mentorship
- Collaboration
- Communication
- Problem Solving
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