Director National HVAC Fire Service & Digital Initiatives

Advance your career with the Johnson Controls team!

As a global leader in smart, healthy, and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places, and the planet. Join a diverse and inclusive team that empowers you to build your best future! Our teams are strategically positioned to support a multitude of industries across the globe. You will have the opportunity to grow and develop through meaningful work projects and learning opportunities. We are committed to fostering an environment that supports the physical, financial, and emotional wellbeing of all employees. Become a valued member of the Johnson Controls family and thrive in a company culture that values your unique voice and ideas – your next great opportunity is just a few clicks away!

We recognize that a fulfilling career is supported by your overall wellbeing. That's why we offer a comprehensive benefits package designed to support you in multiple aspects of life, including:

• Competitive salary

• Generous paid vacation, holidays, and sick time - 15 days of vacation in your first year to promote work-life balance

• Comprehensive benefits package, including 401K, medical, dental, and vision care, available from day one

• An encouraging and collaborative team environment that values diverse perspectives and fosters innovation

• On-the-job and cross-training opportunities

• A strong commitment to safety through our Zero Harm policy, ensuring a safe and secure workplace for all employees

• JCI Employee discount programs (The Loop by Perk Spot)

• Check us Out: A Day in the Life of the Building of the Future

Become part of a culture that celebrates your achievements and encourages your voice and ideas. Your next great opportunity for advancement is right at your fingertips! Take the initiative to explore your potential and embark on an exciting career journey with Johnson Controls.

What You Will Do

As the Director for National Accounts HVAC & Fire Systems and Services, you will lead the development and execution of business strategies that drive growth, innovation, and customer satisfaction across the HVAC and Fire domains. You will oversee national account teams, manage key service initiatives, and champion digital transformation efforts to enhance field service delivery and profitability. Your role will focus on aligning JCI’s solutions with client outcomes, leveraging market insights, and positioning JCI as a leader in smart building technologies.

How You will Do it

Strategic Leadership & Business Planning

• Develop and implement a comprehensive North American business plan for HVAC & Fire services, integrating growth strategies, digital initiatives, and customer experience enhancements.

• Analyze market trends, customer needs, and competitive landscapes to define value propositions and identify opportunities for innovation and differentiation.

• Partner with Product Management to influence solution roadmaps and establish market-based pricing strategies.

Team & Performance Management

• Lead and mentor a team of Regional Directors and National Account teams.

• Establish and monitor KPIs and reporting metrics to drive performance across business units.

• Ensure consistent processes for market assessment, skill evaluation, and training effectiveness.

Service Transformation & Digital Initiatives

• Drive the adoption of HVAC equipment service initiatives and digital technologies across the field organization.

• Define program scope, budgets, and implementation plans in collaboration with cross-functional teams.

• Support field adoption through training, marketing, and change management strategies.

Customer & Partner Engagement

• Maintain strong relationships with key customers and suppliers to support solution delivery and satisfaction.

• Oversee account planning and customer satisfaction evaluations.

• Collaborate globally to share best practices and support common service initiatives.

Operational Excellence

• Act as a business owner for assigned initiatives, managing risks, resolving issues, and ensuring alignment across stakeholders.

• Present solutions and progress to executives and field leadership, holding teams accountable for results.

What We Look For

Required

• Bachelor’s degree in a related field; Engineering or technical degree preferred. MBA or Master’s degree is a plus.

• Minimum 10 years of progressive experience in technical solutions sales, HVAC industry, or service operations.

• Proven leadership in managing cross-functional teams and driving organizational change.

• Strong knowledge of smart building technologies, digital service offerings, and customer-centric strategies.

• Experience in project management, including PMP or Six Sigma certification (preferred).

• Proficiency in Microsoft Office, collaboration tools, and data platforms like Power BI and SharePoint.

Preferred Competencies

• Strategic thinking and analytical decision-making.

• Effective communication and negotiation skills.

• Ability to lead without direct authority and influence cross-functional teams.

• Adaptability to changing environments and ability to drive results through others.

• Strong customer focus and commitment to delivering exceptional service.

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Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.