Sales Operations Specialist

Description

Cellebrite’s (Nasdaq: CLBT) mission is to enable its customers to protect and save lives, accelerate justice, and preserve privacy in communities around the world. Cellebrite is a global leader in Digital Intelligence solutions for the public and private sectors, empowering organizations to master the complexities of legally sanctioned digital investigations by streamlining intelligence processes. Trusted by thousands of leading agencies and companies globally, Cellebrite’s Digital Intelligence platform and solutions transform how customers collect, review, analyze and manage investigative digital data in legally sanctioned investigations.

As the Sales Operations Specialist, you manage the Sales Operations desk. Acting as the main focal point for external and internal customers. You are the backbone/owner of the sales process for the assigned region. A vital connection between the sales and product development teams, finance, production, quality control and customer support; ensuring the back-office sales process is managed from end to end.

Responsibilities:

· You do not mind a challenge or two - you are energized by challenging and diverse situations and always maintain a service-oriented approach. Understanding that no two transactions or individuals are the same, you always adapt and leverage your creative thinking to devise effective solutions.

· Manage back-office sales process end to end (Quote to Cash).

· Order Management and Order Fulfillment: quote entry; order entry and scheduling; order control: pricing integrity, financial issues, etc.; RMAs and demo management; Pay or Return management.

· You implement Cellebrite’s policies and procedures: acting as the “gate keeper” of the company to make sure the orders and Sales Directors’ requests follow company policies and procedures and take proper steps to intervene and correct if needed.

· Follow up on collection of past due invoices.

· Execution and delivery of products to customers.

· Sales Operations: follow up on license renewal dates and manage renewals; be the Sales Director’s “right hand;” point-of-contact for customers regarding any operational/logistical issues; build and issue reports from the system to support the Sales Director’s needs.

Requirements:

· 5 years of experience as Sales Coordinator/Sales Operations

· Proficient in Portuguese, Spanish and English

· Experienced with order management, shipment handling, and vast interface with Sales Directors and customer experience.

· Systems knowledge: Sales Force (or similar CRM) knowledge necessary

· Academic degree is preferred but not required.

· Advanced Excel knowledge – a plus

· Adaptive Person

· Commitment & Accountability: Full ownership of the end-to-end back-office sales process. You know that the task is not complete until you have seen it through from start to finish. Additionally, you anticipate all your internal/external customer needs, being initiative-taking rather than reactive.

· People person & collaborative: you enjoy collaborating with team members and welcome the opportunity to interact with customers.

· Effective Multitasker: you are energized by shifting priorities; engaging multiple projects at once (no problem) without compromising details.

· You thrive and deliver in a high-pressure environment.

Cellebrite is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law