Offer summary

Qualifications:

Fluency in Spanish and strong communication skills in English., Experience in customer service, preferably in the technology or smart home industry., Strong problem-solving skills with a focus on customer satisfaction., Genuine interest in smart home technology and willingness to learn about new products..

Key responsibilities:

Provide exceptional customer support in Spanish for smart home devices and applications.

Assist customers with product setup, troubleshooting, and technical issues.

Document customer interactions accurately and maintain records in compliance with company standards.

Collaborate with technical support teams to resolve complex issues in a timely manner.

Job description

Patrique Mercier Recruitment PT is excited to present an excellent opportunity for a Spanish Speaking Customer Service Representative within the Smart Home Technology Department. In this dynamic role, you will assist Spanish-speaking customers with inquiries related to smart home products and technologies, ensuring that they receive unparalleled support and guidance. Your passion for technology and commitment to customer satisfaction will play a crucial role in helping customers optimize their smart home experience. Join us to become a vital part of a fast-paced environment dedicated to innovation and customer care.

Key Responsibilities

Provide exceptional customer support in Spanish, addressing inquiries and offering solutions related to smart home devices and applications.
Assist customers with product setup, troubleshooting, and technical issues, enhancing their overall user experience.
Document customer interactions accurately and maintain records in compliance with company standards.
Collaborate with technical support teams to escalate and resolve complex issues in a timely manner.
Stay informed about the product range and industry trends to provide customers with up-to-date and relevant information.
Engage proactively with customers to understand their needs and ensure satisfaction with products and services.
Participate in ongoing training programs to enhance your skills and knowledge of smart home technologies.

Requirements

Fluency in Spanish and strong communication skills in English, both written and spoken.
Experience in customer service, preferably in the technology or smart home industry, is highly regarded.
Strong problem-solving skills with a focus on customer satisfaction.
Excellent verbal and written communication abilities to engage effectively with customers.
Able to multitask and manage inquiries efficiently in a remote work environment.
Attention to detail and organizational skills for maintaining accurate customer records.
A genuine interest in smart home technology and a willingness to learn about new products.

Benefits