Lock Desk Specialist

Description

Basic Function

As a Lock Desk Specialist, you will provide support and assistance to the Secondary Team. Additionally, you will assist in various activities contributing to the productivity of Churchill Mortgage Corporation.

Responsibilities

(Note: The following duties are typical of those performed by this role. Other related duties may also be performed. Incumbents may not necessarily perform all of the duties listed.)

• Lock Desk Specialist
  • Confirm all best efforts and mandatory lock requests
  • Process lock extension requests
  • Process product and rate change requests
  • Decision pricing exception requests
  • Provide loan scenario pricing and eligibility upon request
  • Available from 8:00 AM – 5:00 PM Central Standard Time, M-F
• Loan Data Update Contact
  • Confirm how loan data changes on locked loans affects pricing
  • Provide product and rate options in response to changes
• Market Rates
  • Provide Churchill Mortgage’s marketing teams with daily rates
• App Status Maintenance
  • Manage pipeline of locked loans to ensure that locks are progressing through milestones as expected
• Expiring Lock Maintenance
  • Manage pipeline of locked loans to ensure that locks are extended and/or cancelled as needed
• Pricing Engine Maintenance
  • Assist with departmental maintenance of margins
  • Assist with branch and product maintenance within the pricing engine 
• Other duties as assigned

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Skills

Strong Computer Skills, Self-Motivated, Extreme Attention to Detail, Patient, Positive Attitude, High Work Ethic, Focus-Minded, Excellent Oral and Written Communication Skills, Analyzing Skills, Reading Skills, Customer Service, Organization, Math Aptitude, Planning, Professionalism, Proofreading Skills, Time Management, Microsoft Office Skills, Must Love Helping Others, Fast Learner

Reasoning Ability:

Ability to solve practical problems.  Ability to interpret a variety of instructions.

Computer Skills:

Experienced in Microsoft Office (Word, Excel, Outlook, etc.). 

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands; reach with hands and arms and talk or hear. The employee is occasionally required to stand and walk. Specific vision abilities required by this job include close vision and ability to adjust focus.

Other Requirements:

Must be able to pass a criminal history information background check. Other duties may be applicable as business needs may dictate and as assigned by management.

Compensation:

$24.00 - $28.00 per hour 

Benefits:

Churchill Mortgage’s generous benefits package is available to all full-time employees. This includes Medical, Dental, Vision, HSA, FSA, Life, Disability, Accident, Cancer, Critical Illness, Paid Time Off, 401(k) & ESOP (Employee Stock Ownership Program).

Employees Own The Company:

Our ESOP was established by founder and president, Mike Hardwick, in 2013. It gives all current and future Churchill Mortgage employees ownership of the company in the form of company stock. Churchill Mortgage is the first privately-owned mortgage company to offer an Employee Stock Ownership Program (ESOP).

Churchill Mortgage Corporation is an Equal Opportunity Employer