Documents Retrieval Specialist

Document Retrieval Specialist

POSITION TITLE: Document Retrieval Specialist

DEPARTMENT: Covworks

DIRECT REPORTS:  None 

SALARY: $20/hr

LOCATION: 41st Street Shelter

Join a Legacy of Hope and Empowerment at Covenant House New York!

For over 50 years, Covenant House New York (CHNY) has been at the forefront of transforming lives by providing comprehensive shelter, housing, and wrap-around support services for vulnerable homeless, runaway, and exploited youth. As the largest provider of these essential services in New York City, CHNY impacts the lives of over 1,500 young people aged 16-24 every year.

At CHNY, our doors are open to all young people in need, regardless of race, religion, sexual orientation, gender identity, and expression. Our dedicated team offers various services, including shelter, housing, education, employment, health, mental health support, youth development, and anti-human trafficking initiatives. We operate with harm reduction and trauma-informed principles to ensure the best care for our youth.

But our mission goes beyond immediate support. We are passionate advocates for systemic change, influencing public policy, and raising awareness of the critical issues surrounding youth homelessness. Our ultimate goal is to provide a safe refuge and empower young people to build a brighter future founded on compassion, unconditional love, and absolute respect.

Join us in making a difference in the lives of countless young people. Join a team that inspires long-term transformation and hope.

PURPOSE OF POSITION

Reporting to the Manager of CovWorks-Shelter, the Document Retrieval Specialist will be responsible to help youth obtain important documents like birth certificates, social security, State ID, or other forms of vital records as needed.  The Document Retrieval Specialist must be able to communicate empathically and act compassionately, be familiar with the retrieval process for each office.  

DUTIES AND RESPONSIBILITIES

 (Responsibilities to include but not limited to the following)

The specific tasks of the Document Retrieval Specialist vary depending on the specific state law in which documents are being retrieved from.  However, duties and responsibilities usually include:

• Work with youth in obtaining their vital documents including Social Security card, State ID Card, Birth Certificate and green cards and passports as needed.
• Escort youth to various public offices in order to obtain documents as needed.
• Review completed forms for accuracy ensuring that all fields are filled out correctly and signatures are included before documents are turned in.
• Providing guidance for the correct completion of all relevant forms.
• Input information in the appropriate database to obtain documents online if applicable.
• Establish a contact person within each vital records office to foster a relationship between that office and Covenant House.
• Collaborating with youth and Covenant House staff as needed.
• Travel between the Covenant House sites in Manhattan and the Bronx.

Qualifications

KNOWLEDGE, SKILLS, & ABILITIES

The Document Retrieval Specialist comes from various backgrounds including customer service, call center, medical, legal, insurance and more!

• High School Diploma or equivalent required.
• Experience in a clerical or administrative position; or equivalent combination of education and experience.
• Must possess complete knowledge of general computer, fax, copier, scanner, and telephone.
• Familiar with Vital Records office [DMV, Social Security, etc.] procedures and online database.
• Must be knowledgeable of multiple software programs, including but not limited to Microsoft Word, Excel, and the internet.
• Bi-lingual [English/Spanish] a plus.

Benefits

Covenant House New York offers a rich package of benefits including but not limited to:

• Medical
• Vision
• Dental
• Life & Supplemental Life Insurance
• Short and Long-term disability insurance 
• Eligibility for medical benefits begins on the date of hire
• PTO includes 3 weeks of vacation in the first year, 10 holidays, 13 sick days, 5 personal days, and birthday days off
• 403b with employer contribution after 12 months

Covenant House New York is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation due to a disability, you may contact us at deptpeopleandculture@covenanthouse.org