Parts Counter Associate (Clinton, IA)
Offer summary
Qualifications:
Valid driver’s license with an acceptable driving record., Customer service experience, not necessarily in auto parts., Knowledge of automotive systems and parts sales., Ability to work independently and in a team in a fast-paced environment..Key responsibilities:
- Assist customers in selecting and purchasing parts.
- Inform customers about product lines, specials, and companion parts.
- Answer phone inquiries, provide quotes, and process orders.
- Coordinate with the body shop and service advisors to ensure timely delivery of parts.
Job description
Job Details
Billion Automotive is a family-owned business since 1935. We have built our name and reputation on customer satisfaction. We are a growing multi-state organization with more than 25 locations in Iowa, Minnesota & South Dakota! If this is a culture you are striving to be a part of, Billion Auto of Clinton is now hiring PARTS COUNTER ASSOCIATE!
QUALIFICATIONS:
-Valid driver’s license & acceptable driving record required
-Customer service experience required (DOES NOT NEED TO BE AUTO PARTS SPECIFICALLY)
-Demonstrate a positive and helpful attitude while helping customers
-Requires a working knowledge of automotive systems, replacement parts sales, and needs of repair professionals
-Ability to work independently and as a team in a fast-paced environment
ABOUT YOUR ROLE:
-Assists all customers (retail and shop) in selecting required parts in a friendly, professional and efficient manner.
-Informs customers of companion part requirements and specials and ensures that the customer is exposed to the full product line.
-Answers phone calls, providing price quotes and other information.
-Reviews body shop estimates to be sure the parts that are ordered are correct and all pricing is in line with the estimate.
-Provides high level of service to internal and external customers.
-Pulls and fills orders from stock.
-Notifies parts manager of out-of-stock parts or shop materials that need immediate attention.
-Locates out-of-stock parts from outside source and submits an emergency order, if necessary.
-Notifies the service advisor and the customer when special ordered parts have been received.
-Notifies the body shop when all parts have arrived and when they will be delivered.
-Pulls orders for delivery to body shop, making sure all parts are tagged with customer names and job number.
-Follows up on back-ordered parts.
-Replenishes assigned inventory daily.
-Keeps orderly records of all repair orders, invoices, insurance estimates and special-order parts.
-Sets up orders for daily shipment, delivery or pick-up.
-Participates with the parts manager in maintaining a lost sales tracking program.
-Other tasks as assigned.
WHY BILLION?
Take advantage of Billion's competitive and comprehensive benefit package! We offer health, dental, vision, disability, life, accident & cancer insurance for all full-time employees.
Additional Benefits Include:
-401K (with company match)
-HSA & FSA
-PTO
-Employee Assistance Program
-Paid Holidays
-Employee pricing on vehicle purchases and service
-Opportunities for advancement - we believe in promoting from within!
Required profile
Experience
Other Skills
- Customer Service
- Teamwork
- Time Management
- Communication
- Problem Solving
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