Client Operations Letter Support

Job Summary

Who We Are

Machinify is a leading healthcare intelligence company with expertise across the payment continuum, delivering unmatched value, transparency, and efficiency to health plan clients across the country. Deployed by over 60 health plans, including many of the top 20, and representing more than 160 million lives, Machinify brings together a fully configurable and content-rich, AI-powered platform along with best-in-class expertise. We’re constantly reimagining what’s possible in our industry, creating disruptively simple, powerfully clear ways to maximize financial outcomes and drive down healthcare costs.

Location: This position will be hybrid, with opportunity to work full remote after training as well as in our La Grange, KY office.

About the Opportunity

At Machinify, we’re constantly reimagining what’s possible in our industry—creating disruptively simple, powerfully clear ways to maximize our clients’ financial outcomes today and drive down healthcare costs tomorrow. As part of the Payment Integrity Distribution team, you will be responsible for the implementation and maintenance of all member, group and provider letters, as well as the automated letter process used in the method of completing investigations for our Payment Integrity, Subrogation and Drug Claim Payment Integrity Divisions.

What you’ll do

• Implement new letters, create and configure letter templates for member, group and provider communication.
• Execute pre-written queries in SQL to pull information and understand relationships between SQL tables pertaining to letters.
• Change letter templates as requested by business and clients.
• Create letter cycles for automated letters.
• Develop letter sets for new implementations.
• Follow Client guidelines on use of their logos (i.e. placement, size, and color).
• Maintain knowledge of proper letterheads, logos and footers that should be used for all clients.
• Backup for ACT support (internal system), Client reports and processes and auditor reassignments.

What experience you bring (Role Requirements)

• Associate’s Degree or equivalent combination of education and experience which would provide the necessary knowledge, skills, and abilities to successfully perform the work. 
• Ability learn multiple internal computer systems.
• Above average oral and written communication skills required.
• Ability to work independently.
• Attention to detail, ability to multi-task, adapt quickly to change and demonstrate flexibility. 
• Professionalism in dealing with Management, Analysts and Client Success.
• Data entry experience preferred.
• SQL experience preferred
• Proficient in Microsoft Office programs, specifically Word and Excel.

What Success Looks Like…

After 3 months

You will have a strong understanding of the role.

You begin building relationships and collaborating with peers.

You develop effective time and priorities management.

You receive initial feedback about your performance and are using it to improve.

You’ve gained confidence in your abilities and are starting to feel more comfortable in your role.

After 1 year

You have mastered the tasks and responsibilities of the position, executing them with confidence and efficiency.

You have established a strong network of internal relationships and are recognized as a key collaborator.

You’ve been entrusted with greater responsibility indicating the company’s confidence in your abilities.

You see opportunities for career progression and personal development.

Pay range: $23/hour - $26/hour. This is a non-exempt position.  Compensation will be determined based on several factors including, but not limited to, skill set and years of experience.

What’s in it for you      

• PTO, Paid Holidays, and Volunteer Days
• Eligibility for health, vision and dental coverage, 401(k) plan participation with company match, and flexible spending accounts
• Tuition Reimbursement
• Eligibility for company-paid benefits including life insurance, short-term disability, and parental leave.
• Remote and hybrid work options

At Machinify, we’re reimagining a simpler way forward. This begins with our employees. We are innovators who value integrity, teamwork, accuracy, and flexibility. We do the right thing, and we listen to the needs of our clients and their members. As tenured experts with unmatched experience, we champion diverse perspectives that help us to better understand and serve our clients.

Our values come to life through our culture. We embrace flexible working arrangements that allow our employees to bring innovation to life in the way that best suits their productivity. We work cross-functionally, abandoning silos, to bring innovative, accurate solutions to market. We invest in each other through ongoing education and team celebrations, and we give back to our communities through dedicating days for volunteering. Together, Machinify is making healthcare work better for everyone, and we’re passionate about a future with better outcomes for all.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace. Machinify is an employment at will employer.

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Our Company Culture