Manager On Duty

Description

Position Summary

Acts as on-duty manager for the St. Louis Wheel Park outdoor attractions.

Essential Functions

• Manages the daily logistics of all attractions 
• Ensures that labor laws are being followed 
• Maintains an appropriate amount of staffing based on business needs and ridership levels 
• Assists operations manager with ensuring that labor is utilized cost-efficiently 
• Makes decisions on weather-related downtime and closing attraction due to inclement weather 
• Reports all downtime in the appropriate recordkeeping forms 
• Immediately exports team member labor corrections to Operations Manager via appropriate forms 
• Provides continual training and in-service to all team members 
• Provides corrective action to team members that violate company policy including verbal warnings, written warnings, final written warnings, and suspension on approval from operations manager 
• Audits team member performance to ensure all company policy, procedures, and standards are being maintained 
• Trains and maintains certification to operate and assist within every team member position as needed 
• Ensures that all sites are properly secured at the close of business each day 
• Acts as a customer service agent to assist guests that are in need of assistance 
• Maintains high level of cleanliness in all areas 
• Performs any other duties assigned by management 

Supervisory Responsibilities

• Supervises the operations, maintenance, and sales staff when on duty, in relation to the operation of attractions

Qualifications

Education & Experience

• High school diploma or general education degree (GED)
• 1-2 years related experience and/or training
• Or equivalent combination of education and experience

Knowledge & Skills

• Customer service skills 
• Time management skills 
• Exemplary oral and written communication skills 
• Professionalism 
• Multi-tasking skills 
• Must be able to work irregular hours (holidays, nights, weekends) as needed

Qualifications & Abilities 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the job functions. 

Communication 

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of organization.
• Has oral and written proficiency of the English language.

Math 

• Ability to add and subtract two-digit numbers and to multiply and divide with 10's and 100's.
• Ability to perform these operations using units of American money and weight measurement, volume, and distance.

Applied Knowledge / Reasoning

• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.

Physical Demands

The physical demands described below here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to stand, walk, use hands, reach with hands and arms, climb or balance, stoop, kneel, crouch or crawl, talk or hear, and taste or smell.
• The employee is occasionally required to sit. The employee must regularly lift and/or move up to 50 pounds.
• Specific vision abilities required by this job include distance vision and peripheral vision.

Work Environment

The work environment characteristics described below are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly exposed to work near moving mechanical parts and outdoor weather conditions.
• The employee is occasionally exposed to work in high, precarious places, and vibration.
• The noise level in the outdoor work environment is generally considered loud.