Offer summary

Qualifications:

Experience in a medical or physical therapy office setting, either virtual or in-person., Knowledge of insurance verification and pre-authorization processes., Excellent verbal and written communication skills., Highly organized with attention to detail and accuracy in data entry..

Key responsibilities:

Manage the appointment calendar and coordinate patient scheduling.

Respond to patient inquiries via phone and email with professionalism.

Verify patient insurance coverage and handle pre-authorizations.

Maintain electronic medical records and assist with administrative tasks.

Job description

This is a remote position.

Virtual Rockstar is looking for a proactive and organized Medical Virtual Assistant to support a dynamic physical therapy practice based in Massachusetts. This full-time, remote position plays a key role in ensuring a smooth patient experience, from insurance verifications and appointment coordination to virtual reception and administrative support.

About our client:

Our client is a leading physical therapy provider serving the Watertown, MA community. With a commitment to personalized care, evidence-based techniques, and holistic wellness, the clinic helps patients recover from injuries, manage chronic conditions, and optimize their physical health. They believe in high-quality service, collaborative teamwork, and clear communication — both with patients and among staff.

As a Medical Virtual Assistant, you’ll serve as the first point of contact for patients while supporting critical front-office and billing operations. You’ll help ensure that patients are scheduled, informed, and cared for from the moment they reach out — allowing in-clinic staff to focus on treatment.

Responsibilities

Reception & Patient Coordination

Manage the appointment calendar, reschedule sessions, and maintain a waitlist.
Respond to patient inquiries via phone (RingCentral) and email with professionalism and care.
Coordinate new and returning patient scheduling based on therapist availability.
Handle referrals from outside providers and ensure accurate intake documentation.

Insurance Verification & Authorization

Verify patient insurance coverage for physical therapy services.
Obtain and track pre-authorizations as needed.
Update patient files with current insurance information and documentation.
Liaise with insurance providers to clarify benefits and resolve coverage discrepancies.
Explain insurance-related information clearly to patients and assist with any related concerns.
Monitor and follow up on pending insurance claims.

Administrative Support

Maintain and update electronic medical records in Prompt EMR.
Prepare, review, and file necessary forms and documents.
Answer and direct incoming calls professionally via RingCentral VoIP.
Manage fax correspondence and handle digital filing.
Assist with email correspondence and general administrative follow-up.

Tools You'll Use

Prompt EMR (electronic medical record management)
RingCentral (VoIP phone system)

Requirements

Required:

Experience in a medical or physical therapy office setting (virtual or in-person).
Knowledge of insurance verification and pre-authorization processes.
Excellent communication skills — verbal and written.
Highly organized with attention to detail and accuracy in data entry.
Comfortable using digital tools, including EMRs and VoIP systems.
Ability to multitask and prioritize in a fast-paced, team-oriented environment.
Commitment to HIPAA compliance and patient confidentiality.

Preferred:

Prior experience with Prompt EMR.
Understanding of physical therapy-specific insurance and documentation needs.
Experience managing patient communications, scheduling, and referrals remotely.

Benefits

Competitive salary commensurate with experience.
Opportunities for professional development and growth.
Work in a dynamic and supportive team environment.
Make a meaningful impact by helping to build and strengthen families in the Philippines.