At Houston Methodist, the Clerical Coordinator position is responsible for providing administrative support to the department while executing daily operations efficiently and accurately and performing duties of other office staff. In addition to providing oversight of department resources to align with budgetary goals and objectives, as appropriate, this position is responsible for coordinating projects and work as assigned, which may include scheduling and organizing meetings, coordinating department activities, preparing presentations, processing documents, e.g. medical records, etc., as needed. Additional duties for the Clerical Coordinator position may require considerable experience, skill and knowledge of organization's policies and practices, operating a personal computer and utilizing software applications for word processing, presentations and databases. The Clerical Coordinator position requires the ability to coordinate and complete projects with minimal supervision and must be capable of working independently or as part of a team.
People Essential Functions
Serves as preceptor, mentor, and resource to less experienced staff. Coordinates training to department personnel on required processes for various department tasks, e.g. ordering supplies, scheduling, patient paperwork, etc. Collaborates with department staff members to ensure the required resources are available for scheduled meetings and department activities. Coordinates office staff schedules, as appropriate, to provide daily staff coverage to promote/maintain smooth department operations.
Identifies, anticipates potential customer problems and resolves patient and visitor issues with highest level of customer service, professionalism and compassion. Promotes excellent teamwork and department communication. Provides an effective communication link between patient and medical staff, assisting patients when needed.
Role models' healthy work relationships such as mitigation of conflict, leading problem-solving and resolution efforts. Recommends initiatives to improve department scores for employee engagement.
Service Essential Functions
Coordinates and provides routine duties associated with department functions and services, e.g. reception, scheduling, supplies, responds to patient/customer requests or flow/office clerical resources, pre-authorizations etc. Maintains timelines for follow up and prioritization of department projects and tasks.
Compiles and composes a variety of correspondence, department reports and presentations using the appropriate office equipment and software for word processing, graphics and spreadsheets.
Independently completes requests from management for routine changes in department processes, e.g. wayfinding, physical signs and on-line systems. Organizes and maintains department files, manuals and records to assure ready access to information.
Establishes a safe and harmonious environment to provide the highest standard of service. Initiates improvement of department/practice for customer service and/or patient satisfaction and/or department key performance indicators.
Quality/Safety Essential Functions
Directs problem definition and resolution activities, following managerial review, as appropriate. May perform initial investigation and information for internal and external complaints to management. Follows up on action items to ensure completion of assignments, ensuring all deadlines are met.
Protects privacy rights and maintains confidentiality of patient information and computer security codes, as well as protects the integrity of privileged information.
Participates in department quality improvement processes. May assist management to assure Environment of Care rounds are performed. Contributes towards improving department/practice quality and safety scores.
Finance Essential Functions
Exhibits judicious use of department resources to maximize operational budget. Maintains and reconciles supply levels to ensure compliance with department budget operations while maintaining financial efficiency. Coordinates, uses sound judgement and fiscal responsibility, processing and resolution of requisitions, vouchers, purchase orders, and capital/project materials, as appropriate.
Self-motivated to independently manage time effectively and prioritize daily tasks, minimizing team incidental overtime. Utilizes time efficiently and helps other team members.
Growth/Innovation Essential Functions
Identifies innovative solutions for process improvement to make processes work better for patients, visitors, and department.
Seeks continuous professional development opportunities on topics such as guest relations, patients' rights, and medical issues. Completes and updates the My Development Plan on an on-going basis. Ensures own career discussions occur with appropriate management.
This job description is not intended to be all-inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.
EDUCATION
High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.)
Work Experience
Four years of secretarial, clerical support or related experience, including one-year healthcare related experience
Licenses And Certifications - Required
N/A
Knowledge, Skills, And Abilities
Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations
Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security
Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles
Conducts self in a professional manner at all times
Strong analytical skills
Demonstrates a learning attitude toward solving problems, using good reasoning and judgment in a high stress environment
Well-developed skills using independent judgment
Demonstrates a positive demeanor, good verbal and written communication skills, and strong multi-tasking abilities
Ability to work with peers in a team situation
Professional handling of exposure to confidential/sensitive information
Ability to collaborate with management, medical staff, and employees at all levels within the organization
Ability to work under pressure and balance many competing priorities
Proficient with word processing, spreadsheet, and presentation software
Knowledge of current software(s) and computer systems relevant to facility management work orders systems required.
Comprehensive knowledge of physician referral protocol and hospital policies and procedures
Supplemental Requirements
WORK ATTIRE
Uniform No
Scrubs No
Business professional Yes
Other (department approved) Yes
ON-CALL*
Note that employees may be required to be on-call during emergencies (ie. DIsaster, Severe Weather Events, etc) regardless of selection below.
On Call* No
TRAVEL**
Travel specifications may vary by department**
May require travel within the Houston Metropolitan area Yes
May require travel outside Houston Metropolitan area No
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At Houston Methodist, leading medicine is more than a description of what we do; it’s who we are. Demonstrating an enduring history of health care innovation, Houston Methodist is comprised of a nationally recognized academic medical center, six community hospitals, a long-term acute care hospital, physician organization, research institute and a global health care organization. With over 2,264 operating beds and more than 22,000 employees, we take our responsibility as Houston’s premier health care system seriously. And, with a national reputation for excellence in patient care, innovation and research, we hold ourselves and the careers we build to a higher standard. As a diverse, inclusive and growing health care system, we offer a lifetime of meaningful careers within our many facilities.
- Magnet® status achieved by four Houston Methodist hospitals.
- Flagship hospital ranked the No. 1 hospital in Texas and nationally ranked in 8 adult specialties by U.S. News & World Report (2018-19).
- Houston Methodist hospitals have received numerous designations, including Pathway to Excellence™, HealthGrades®, AACN Silver-Level Beacon Award for Excellence, Guardian of Excellence Award® and the state of Texas Exemplary Five Star award.
At Houston Methodist, the Clerical Coordinator position is responsible for providing administrative support to the department while executing daily operations efficiently and accurately and performing duties of other office staff. In addition to providing oversight of department resources to align with budgetary goals and objectives, as appropriate, this position is responsible for coordinating projects and work as assigned, which may include scheduling and organizing meetings, coordinating department activities, preparing presentations, processing documents, e.g. medical records, etc., as needed. Additional duties for the Clerical Coordinator position may require considerable experience, skill and knowledge of organization's policies and practices, operating a personal computer and utilizing software applications for word processing, presentations and databases. The Clerical Coordinator position requires the ability to coordinate and complete projects with minimal supervision and must be capable of working independently or as part of a team.
People Essential Functions
Serves as preceptor, mentor, and resource to less experienced staff. Coordinates training to department personnel on required processes for various department tasks, e.g. ordering supplies, scheduling, patient paperwork, etc. Collaborates with department staff members to ensure the required resources are available for scheduled meetings and department activities. Coordinates office staff schedules, as appropriate, to provide daily staff coverage to promote/maintain smooth department operations.
Identifies, anticipates potential customer problems and resolves patient and visitor issues with highest level of customer service, professionalism and compassion. Promotes excellent teamwork and department communication. Provides an effective communication link between patient and medical staff, assisting patients when needed.
Role models' healthy work relationships such as mitigation of conflict, leading problem-solving and resolution efforts. Recommends initiatives to improve department scores for employee engagement.
Service Essential Functions
Coordinates and provides routine duties associated with department functions and services, e.g. reception, scheduling, supplies, responds to patient/customer requests or flow/office clerical resources, pre-authorizations etc. Maintains timelines for follow up and prioritization of department projects and tasks.
Compiles and composes a variety of correspondence, department reports and presentations using the appropriate office equipment and software for word processing, graphics and spreadsheets.
Independently completes requests from management for routine changes in department processes, e.g. wayfinding, physical signs and on-line systems. Organizes and maintains department files, manuals and records to assure ready access to information.
Establishes a safe and harmonious environment to provide the highest standard of service. Initiates improvement of department/practice for customer service and/or patient satisfaction and/or department key performance indicators.
Quality/Safety Essential Functions
Directs problem definition and resolution activities, following managerial review, as appropriate. May perform initial investigation and information for internal and external complaints to management. Follows up on action items to ensure completion of assignments, ensuring all deadlines are met.
Protects privacy rights and maintains confidentiality of patient information and computer security codes, as well as protects the integrity of privileged information.
Participates in department quality improvement processes. May assist management to assure Environment of Care rounds are performed. Contributes towards improving department/practice quality and safety scores.
Finance Essential Functions
Exhibits judicious use of department resources to maximize operational budget. Maintains and reconciles supply levels to ensure compliance with department budget operations while maintaining financial efficiency. Coordinates, uses sound judgement and fiscal responsibility, processing and resolution of requisitions, vouchers, purchase orders, and capital/project materials, as appropriate.
Self-motivated to independently manage time effectively and prioritize daily tasks, minimizing team incidental overtime. Utilizes time efficiently and helps other team members.
Growth/Innovation Essential Functions
Identifies innovative solutions for process improvement to make processes work better for patients, visitors, and department.
Seeks continuous professional development opportunities on topics such as guest relations, patients' rights, and medical issues. Completes and updates the My Development Plan on an on-going basis. Ensures own career discussions occur with appropriate management.
This job description is not intended to be all-inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.
EDUCATION
High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.)
Work Experience
Four years of secretarial, clerical support or related experience, including one-year healthcare related experience
Licenses And Certifications - Required
N/A
Knowledge, Skills, And Abilities
Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations
Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security
Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles
Conducts self in a professional manner at all times
Strong analytical skills
Demonstrates a learning attitude toward solving problems, using good reasoning and judgment in a high stress environment
Well-developed skills using independent judgment
Demonstrates a positive demeanor, good verbal and written communication skills, and strong multi-tasking abilities
Ability to work with peers in a team situation
Professional handling of exposure to confidential/sensitive information
Ability to collaborate with management, medical staff, and employees at all levels within the organization
Ability to work under pressure and balance many competing priorities
Proficient with word processing, spreadsheet, and presentation software
Knowledge of current software(s) and computer systems relevant to facility management work orders systems required.
Comprehensive knowledge of physician referral protocol and hospital policies and procedures
Supplemental Requirements
WORK ATTIRE
Uniform No
Scrubs No
Business professional Yes
Other (department approved) Yes
ON-CALL*
Note that employees may be required to be on-call during emergencies (ie. DIsaster, Severe Weather Events, etc) regardless of selection below.
On Call* No
TRAVEL**
Travel specifications may vary by department**
May require travel within the Houston Metropolitan area Yes
May require travel outside Houston Metropolitan area No
Houston Methodist is an Equal Opportunity Employer.