Job description

We are hiring a Software Engineer to join our team and support Cloud Contact Center platforms (NICE CXone). In this role, you will be involved in all aspects of Cloud technology for the Contact Center. You will be responsible for design and development of products, features, unit testing, code reviews and resolve bugs that are discovered in the QA process. You will work in both test and development production environments. You will work with other Software Engineers, Project Managers, and other team members. You will be responsible for mentoring others and training stakeholders.

Qualifications For Success

2-4 or more years of IVR and ACD development experience
1-3 or more years of CXone Studio scripting
CRM integration experience
IVR, ACD, Self-Service, API, DFO, chat/email/omnichannel development experience required
IA, PM, QM, Personal Connection, and Enlighten AI experience are a plus
Design and development of products, features, unit testing, code reviews and resolving bugs discovered in QA process.
Experience working both test and development/production environments
Experience in training end-users on NICE CXone admin tools and reporting
Additional cloud telephony experience. For example, Five9, Talkdesk, Amazon Connect, Twilio, Genesys Cloud, or 8X8 telephony platform experience is a plus
Collaborate with stakeholders on their business requirements and convert them into NICE CXone solutions.
Experience mentoring others on the Telecom team
Ability to work independently
Certifications such as Core and Core+ Certified | NICE Certified Implementation Engineer (NCIE) and the ACD Administrator certification preferred
High School diploma or GED required