Dining Concierge

About the job

Atlas is the concierge and charge card built for those who expect more — unlocking access to world-class dining, luxury travel, and lifestyle experiences, while making spending seamless.

Our members are discerning, high-spending individuals who rely on Atlas for insider access, curated service, and unmatched reliability.

In just 12 months, we’ve scaled to over $X00,000,000 in spend volume — growing double digits month-over-month, organically and without paid marketing.

We’re backed by world-class investors and have multiple years of runway ahead. Our team is lean, senior, and fast-moving, with experience at Apple, Robinhood, DoorDash, and leading startups.

How You Will Contribute

Reservation Management:

• Efficiently handle reservation requests for our members, successfully securing reservations at top tier and in-demand restaurants world wide, focused on our core markets of New York, South Florida, and Europe.

• Leverage expert industry knowledge to offer personalized recommendations tailored to members' inquiries and in line with their preferences.

Relationship Building + Partnership Development 

• Establish and maintain strong relationships with in-demand restaurants with an initial focus on New York, Miami, and Paris; ensuring priority access and seamless experience for our members.

• Collaborate with the executive team to explore partnerships and exclusive offerings with in-demand restaurants.

Stay Informed:

• Stay abreast of the latest trends, new openings, and changes in the dining landscape.

• Regularly update the team on noteworthy events, promotions, and culinary experiences in your primary markets. 

• Deeply understand the Atlas product and our Member’s needs to proactively identify opportunities to enhance the member experience and collaborate with cross-functional teams, including operations, design, and engineering, to ensure seamless member experiences.

Qualifications

• 3+ years of experience as a concierge or client services/relations executive in a high-touch membership, dining/hospitality, or luxury services capacity.

• Proven experience working with high-net worth clients to provide remarkable experiences and exclusive access. 

• Proven experience excelling in a fast-paced and dynamic work environment.

• Willingness to adapt and work flexible hours, including evenings and weekends, to accommodate the needs of our members and align with restaurant operating schedules.

• Ability to properly prioritize against competing needs.

Bonus

• Familiarity with Zendesk or other SaaS communication platforms.

• Additional industry contacts and restaurant knowledge in Los Angeles, Aspen, and beyond.

Disposition

• Passion for hospitality and dining; generally interested in the restaurant industry. 

• Excited about the prospect of re-imagining the card membership experience with the opportunity to engage with a community of ambitious Members and co-workers.

• Thrives working independently within ambiguity, in a fast-paced, dynamic environment.

• Self-motivated and ambitious.

• Enjoys the challenge of making the impossible happen.

• Deep empathy - you can easily connect with others and understand their needs and implement their feedback.

• Energetic, flexible, confident, and collaborative attitude.

Benefits

• Opportunity to be an integral part of a brand that is creating a new standard of financial services and lifestyle membership — entering the ground floor of a fast-growing, category-defining company.

• Competitive salary, stock options, and 401K.

• Full health benefits (medical, dental, and vision insurance).