Infrastructure Engineer - Voice & Telephony

Infrastructure Engineering

As an Infrastructure Engineer with Convera, c looking for motivated and experienced Voice Engineers and professional who are eager to expand their expertise into the dynamic world of Amazon Connect—a cutting-edge, cloud-based contact center solution that offers complete customization with scalable cloud technology. If you're looking to advance your career in software development, AWS, or AI, this is the perfect opportunity to upskill and work on innovative solutions.

You will be responsible for:

As a Voice Engineer, you will:

• Implement and optimize Amazon Connect cloud-based contact center solutions, including call and queue flows, agent experience, call recording, metrics analysis, Contact Lens, and CTR data insights.
• Act as a consultative technology expert, guiding the planning, design, implementation, and maintenance of Amazon Connect architecture.
• Develop seamless interconnectivity between Amazon Connect services and related applications.
• Build and integrate applications using AWS services, such as CloudWatch, Kinesis, S3, Lex, and Polly.
• Design robust software solutions, algorithms, and cloud architectures tailored to product requirements.
• Participate in all phases of the software development lifecycle, from requirement analysis and technical design to prototyping, coding, testing, deployment, and support.
• Collaborate with Scrum Masters, QA teams, and developers to ensure agile delivery of projects.
• Troubleshoot and resolve performance issues and software bugs efficiently.

Minimum Qualifications:

• Expertise in AWS Connect, Amazon Lex, Lambda Integration, S3, DynamoDB, CloudWatch, CloudFormation, IAM, CloudFront, JavaScript, Node.js, and Python (Amazon Connect / Amazon Lex experience is mandatory).
• Strong background in technical architecture, design, and implementation of Amazon Connect.
• Hands-on experience with telephony systems, VoIP technologies, and UCaaS solutions like Zoom Phone.
• Familiarity with contact center technologies, IVR solutions, and automation strategies.
• Proficiency in modern DevOps tools and techniques, including GitHub, CI/CD pipelines.
• Knowledge of object-oriented programming languages (Java, C#, C++, Python, Ruby).
• Experience working with SQL databases and fundamental database concepts.
• Understanding of AI/ML cloud services such as Amazon SageMaker, Bedrock, and Amazon Queue.
• Bachelor’s degree in Computer Science or a related field.
• Strong analytical, problem-solving, and communication skills.
• Ability to collaborate effectively with globally distributed teams.

Preferred Qualifications:

• Experience working in an Agile DevOps environment.
• Knowledge of automated provisioning & maintenance in cloud environments.
• Innovative, self-motivated, and results-driven approach.
• Ability to thrive under pressure and meet tight deadlines.

Location

• Remote, India(WFH)

About Convera

Convera is the largest non-bank B2B cross-border payments company in the world. Formerly Western Union Business Solutions, we leverage decades of industry expertise and technology-led payment solutions to deliver smarter money movements to our customers – helping them capture more value with every transaction. Convera serves more than 30,000 customers ranging from small business owners to enterprise treasurers to educational institutions to financial institutions to law firms to NGOs.

Our teams care deeply about the value we bring to our customers which makes Convera a rewarding place to work. This is an exciting time for our organization as we build our team with growth-minded, results-oriented people who are looking to move fast in an innovative environment.

As a truly global company with employees in over 20 countries, we are passionate about diversity; we seek and celebrate people from different backgrounds, lifestyles, and unique points of view. We want to work with the best people and ensure we foster a aculture of inclusion and belonging.

We offer an abundance of competitive perks and benefits including: 

• Competitive salary
• Opportunity to earn an annual bonus.
• Great career growth and development opportunities in a global organization
• A flexible approach to work

There are plenty of amazing opportunities at Convera for talented, creative problem solvers who never settle for good enough and are looking to transform Business to Business payments. 

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