Offer summary

Qualifications:

Experience in supporting Dahua and UNV CCTV systems, with familiarity in Dahua intercoms preferred., Strong background in IP networking, particularly with video systems., 1-3 years of experience in a technical support role., Excellent communication skills and a commitment to customer service..

Key responsibilities:

Assist customers with installing, setting up, and troubleshooting security systems.

Utilize phone, email, and remote access to resolve technical issues effectively.

Ensure availability during Australian business hours and escalate unresolved issues as needed.

Establish metrics to measure performance and maintain a personalized tech support relationship with customers.

Job description

Unleash Your Talents with Us!

Hi there, our future Technical Support! Happy to see YOU here.

Here at Integrated OS, you'll be part of a team of passionate individuals who are committed to delivering exceptional offshoring services. Bringing in an array of skills and talents from different areas of business from Finance, Human Resources, Information Technology, Customer Service, and Marketing to Sales and Operations.

From humble beginnings, we have built our company from our first team member onwards. Initially, we were lending support to an Australian print manufacturer - The Lamson Group.

Since then, we have continued to uphold our core values and culture and developed a deeper understanding of how people need help to succeed in their goals. And YOU might be a part of this amazing growth as our team keeps growing above all expectations!

What you'll do:

As a Technical Support, you will be responsible in assisting customers with installing, setting up, and resolving issues related to varies of Security system, example: Dahua CCTV and Intercom systems, UNV CCTV, Bosch alarm system

Key responsibilities for this role include:

Answer phone and email inquiries regarding installing, setting up and troubleshooting.
Utilize various communication channels, including phone, email, and remote access via TeamViewer, to address and resolve technical issues effectively.
Ensure availability during Australian National Business hours in Sydney and Perth, with the responsibility to escalate unresolved issues to the Australian Tech Team.
Establish and maintain metrics to measure performance and customer satisfaction, adapting as negotiations progress.
Foster a personalized tech support relationship with customers, avoiding the use of a ticketing system to maintain a human-centric approach.

Successful candidates must have:

Experience in supporting Dahua and UNV CCTV cameras and recorders, with familiarity in Dahua intercoms considered a plus.
Strong background in IP networking, especially in the context of video systems.
1-3 years of experience in a similar technical support role.
Excellent communication skills and the ability to convey technical information in a clear and understandable manner.
Dedication to providing exceptional customer service and problem-solving skills.
Ability to adapt to evolving technologies and stay updated on industry trends.

Required profile