Offer summary

Qualifications:

A university degree in Computer Science, Engineering, Business Administration, or a related discipline, or a two-year College Diploma with relevant experience., Minimum of five years of experience in guiding businesses in process improvement or seven years with a diploma., Demonstrated experience with Microsoft M365 cloud technologies and backend tools, including Exchange Online and governance tools., Strong communication skills to influence stakeholders and facilitate change management..

Key responsibilities:

Lead and facilitate requirements gathering and use case analysis for business processes.

Document existing and develop new business processes to support technical solutions.

Coordinate and facilitate workshops to elicit requirements from stakeholders.

Test and map various business processes and protocols to ensure effective implementation.

Job description

Job Description:

Mandate Skills:

A university degree in Computer Science, Engineering, Business Administration or in another related similar discipline and a minimum of five (5) years of related experience with guiding businesses in improving processes OR a two (2) year College Diploma in a related discipline with a minimum of seven (7) years related experience with exposure to analysis of organizations or business domain and documentation of their business, processes, and supporting systems Yes or No.
Minimum 10 years of demonstrated experience as an Information Technology environment, including work such as: leading and facilitating requirements gathering, use case analysis, workflows, detailed design activities, system configuration, writing test plans and test cases, and developing documentation and training materials 10 years.
Demonstrated experience in documenting existing business processes and developing new business processes to support the implementation or upgrade of technical solutions.
Experience in coordinating and facilitating workshops to elicit requirements 3 Years.
Demonstrated experience in the backend tools and management of Microsoft M365 cloud technologies, specifically Microsoft Exchange Online, Entra, license management, as well as governance and audit tools within the M365 environment Yes or No.

Scored Skills:

Demonstrated experience gathering and evaluating business requirements 5 years gained in the last 7 years.
Demonstrated experience facilitating change management within an organization. 5 years gained in the last 7 years.
Demonstrated experience testing and mapping various business processes and protocols 5 years gained in the last 7 years.
Demonstrated experience and excellent understanding of Microsoft M365 and related workloads such as Exchange, SharePoint, OneDrive, and Microsoft Teams 3 year gained in the last 7 years.
Ability to effectively communicate and influence key stakeholders to support proposed strategies, process improvements and operational decisions 5 years gained in the last7 years.
Demonstrated experience in a technical role responsible for analyzing a problem, coming up with alternative solutions, selecting a proposed solution, and breaking it down into workable tasks Provide proof 5 years gained in the last 7 years.
Business Analyst Management Certifications such as IIBA-CBAP, PMI-PBA, IQBBA Provide details of certification Yes or No.
Lean Six Sigma certification (waste walk, yellow belt, green belt, XX belt, or master XX belt) Provide details of certification Yes or No.