Offer summary

Qualifications:

Excellent guest service and communication skills., Ability to learn and promote spa services and products., Organizational skills and attention to detail., Ability to work independently and as part of a team..

Key responsibilities:

Assist with guest check-ins and appointments.

Provide hospitality and promote spa services and retail goods.

Maintain cleanliness and safety of the spa environment.

Respond to guest needs and support ongoing guest engagement.

Job description

Job Details

Job Location: Rush Creek Lodge - Yosemite National Park, CA

Salary Range: $18.00 - $18.00 Hourly

Description

Rush Creek Lodge is looking for an engaging Wellness Desk Attendant to join the team and create a welcoming, professional, and clean environment for our guests. The ideal candidate is passionate about wellness and brings a warm and positive attitude to the Wellness Spa team. The Wellness Desk Attendant engages with guests and staff throughout their shift, which requires the ability to provide direction as well as attentive, caring guest service. The Wellness Desk Attendants schedule appointments, describe treatments, check-in guests, collect payments, order and serve food, provide spa tours, and assist guests with retail purchases. The Wellness Desk Attendant also shares responsibility for maintenance of and cleaning of the spa, which includes communicating needs with the supervisor or appropriate departments and teams. An important duty of Wellness Desk Attendants is engaging with our guests and enriching their experience through exceptional hospitality, as well as inspiring guests to continue their Wellness journey when they head home.

Qualifications

Essential functions/Key Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Directly provide exceptional, caring hospitality
Work safely and supervise others to avoid injuries and accidents, including wearing proper Personal Protective Equipment
Assist with guest check-ins for spa appointments
Finalize payments for Spa services
Seek feedback from guests to gauge and improve their experience
Oversee and audit guest scheduling to maximize guest usage and accommodation
Assist with answering phones and scheduling appointments
Audit emails from guests and respond to all guest correspondence
Develop service and product knowledge
Promote spa services and retail goods
Assist with ongoing and daily cleaning tasks
- Remove slip hazards on wet room floor
- Clean restrooms and guest areas
- Vacuum or sweep carpet
- Stock paper products, restrooms, towels
- Empty garbage receptacles, dirty towel bins
- Clean lockers and keep storage areas tidy

When finding unsafe conditions and maintenance concerns, address them immediately by contacting others as needed and/or submitting Maintenance Service Requests
Move quietly throughout treatment areas, including hallways, opening and closing doors, and wet room
When opportunities arise, support interns in our Internship Program to help them be most successful in their work and at the Lodge
Ensure professional language and demeanor are used at all times
Attend Wellness Desk Attendant and Wellness Spa meetings as required
Assist with other lodge needs as may arise from time to time

Competencies/Required Skills and Abilities

Organizational skills
Able to learn new computer programs
Able to promote and sell spa services and products
Attention to detail
Able to follow instructions accurately
Able to smile and provide warm, heartfelt hospitality to guests
Able to answer guest questions and give appropriate guidance
Able to meet consistent attendance requirements and comply with schedules/breaks
Able to communicate well and professionally with colleagues and supervisors
Excited about creating a warm, family atmosphere for guests and staff while maintaining high standards
High Integrity
Mature and personable with a relaxed nature
Leading a healthy, drug-free lifestyle
Dynamic, fun, and likes the outdoors
Flexible with a “whatever it takes” attitude
Able to work independently or with a team as needed
Computer proficiency or ability to learn required programs
Able to sell and upsell products and packages to guests

Supervisory responsibilities

Navigate through staff and guest issues/conflict
Take necessary steps to ensure exceptional guest service & hospitality
Respond immediately to any unsafe condition

Work environment/physical demands

The physical environment requires the employee to work both inside and outsider in heat/cold, wet/humid, and dry/arid conditions
Frequent walking, twisting, bending, stooping, kneeling, crouching, crawling, reaching, sitting, climbing stairs
Ability to stand and move continuously
Lifting up to 50 pounds maximum
Stocking, vacuuming, sweeping and mopping floors, and cleaning toilets/bathrooms
Working with required chemicals
Shifts of up to 8 hours per day, plus periodic additional overtime hours

Details