Director Risk Management and Continuing Professional Education, Quality and Safety

Marketing Statement

Empower Every New Yorker — Without Exception — to Live the Healthiest Life Possible

NYC Health + Hospitals is the largest public health care system in the United States. We provide essential outpatient, inpatient and home-based services to more than one million New Yorkers every year across the city’s five boroughs. Our large health system consists of ambulatory centers, acute care centers, post-acute care/long-term care, rehabilitation programs, Home Care, and Correctional Health Services. Our diverse workforce is uniquely focused on empowering New Yorkers, without exception, to live the healthiest life possible.

At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.

Job Description

SUMMARY OF ESSENTIAL DUTIES AND RESPONSIBILITIES:

The Director of Risk Management and Continuing Professional Education for New York City Health + Hospitals Health System reports directly to the AVP of Risk Management and Continuing Professional Education. Primary responsibility is to work collaboratively with the AVP Risk to coordinate the activities of the Health System Risk Managers, including but not limited to the tasks identified below.

General Tasks And Responsibilities Will Include

• Coordinate and manage all the Post-Acute Care service line, Community care and Behavioral Health Risk Management Activities
• Coordinates dispositions of incidents for the BH population and adverse events
• Participates in Root Cause Analysis and Incident reviews as indicated
• Reports all incidents and events requiring regulatory required investigations to Sr. H+H Leadership and CLU
• Assist the Risk Managers as needed to identify best practices to improve medical care and patient safety
• Actively participates on the Systemwide Risk Management Council & provides RM guidance to sites in the absence of a site Risk Manager Leader
• Supports all Central Office and Site Leadership initiatives and teams as needed
• Works with the Associate Director to support the VOICE electronic Occurrence Reporting System
• Electronic Claims Management System Administrator, managing access and usage of the system
• In the absence of the AVP, Claims Management Services and the H+H Risk Managers System Liaison
• Provides Systemwide Malpractice Claims History for all the Managed Care Companies credentialing and re-credentialing applications.
• Assists with identifying courses Med IQ courses annually for the PAC and BH Providers, in collaboration with the Claims and Litigation Unit (CLU)
• Identifies and submits requests for prelitigation reviews of adverse events
• Participates in Claims Management Meetings for the PAC, community care and Gotham cases & assists CLU staff & Outside Council as needed to facilitate the timely delivery of records by the facilities
• Interprets Policies and Procedures and liaison with OLA for Medical Legal Issues
• Provides leadership for proactive risk and safety assessments, educates other practitioners of the system-based cause for medical errors, and communicates evidence-based strategies regarding effective patient safety to leaders of the organization
• Maintains current knowledge of changes in the Medico-legal arena
• Updates Senior Leadership on the standards/regulations, monitoring and complying with the updates/changes in the standards, and timely communication of the changes with the relevant departments/Associates
• Collaborates, educates and engages leaders, associates, and physicians in process improvements associated with patient safety and risk
• Oversees the Highmarks system, to manage the Continuing Professional Education program workflow
• As the Nurse leader for the NYC Health + Hospitals Continuing Education program, maintains the sponsorship for the Continuing Medical Education, Continuing Nursing Education,
• Creative Arts Therapy Education, Social Work and Psychology Education programs throughout the health system.
• Provides guidance to NYCH+H staff on program requirement in planning Continuing Education activities and adheres to the governing entity’s regulations to maintain sponsorships in good standing.
• Guides staff who manage the process from reviewing applications through issuing and retrieval of CE credits for the program attendees.
• The Continuing Education initiatives are fully aligned with the organization’s vision and strategies, to promote patient safety and ensure continuous review and improvement of the organization’s processes and plans.
• Participates in Clinical Council meetings as indicated
• Participates on Incident Review Committee and the PAC and community care review committees as indicated
• Perform other duties as needed
  
  

Minimum Qualifications

• Master’s degree from an accredited college or university in Risk Management, Health Administration, Business Administration or in a related health care specialization, and three (3) years of experience in risk management, control, and prevention, leading and implementing quality and risk management programs,
  
  

managing and analyzing risk data, and performing other functions related to risk management in a hospital or a health care setting, one (1) year of which must have been in a responsible administrative, managerial or supervisory capacity; or

• Bachelor’s degree from an accredited college or university in fields, as described in “1” above, and four (4) years of risk management experience, as described in “1” above, two (2) years of which must have been in a responsible administrative, managerial or supervisory capacity; or
• Bachelor’s degree in the disciplines as described in “1” above; and two (2) years of clinical, patient care or equivalent experience in a hospital or health care setting, plus two (2) years of related experience, as listed in “1” above, one (1) year of which must have been in a responsible administrative, managerial or supervisory
  
  

capacity; or

• A satisfactory equivalent of education, training, and/or experience. Certified Professional in Healthcare Risk Management (CPHRM) or current license and registration to practice as a Professional Nurse, Nurse Practitioner or other similar clinical designation, may be substituted for one (1) year of experience, however, all incumbents must have at least a bachelor’s degree and one (1) year of responsible administrative, managerial or supervisory experience, as described in “1” above.
  
  

Department Preferences

• New York State Registered Nurse (required)
• CPHRM preferred
• Juris Doctorate preferred
• Bachelor’s Science in Health-Related Field
• Graduate of an accredited Law School (preferred)
• Senior Risk Management 10 years of experience
  
  

Knowledge, Skills, Abilities And Other Requirements

• Risk Management
• Civil aspects of Law
• Experience in Risk Management
• Excellent communication skills
  
  

How To Apply

If you wish to apply for this position, please apply online by clicking the "Apply for Job" button.

If applying online, please include your cover letter in the same file attachment with your uploaded resume.

NYC Health and Hospitals offers a competitive benefits package that includes:

• Comprehensive Health Benefits for employees hired to work 20+ hrs. per week
• Retirement Savings and Pension Plans
• Loan Forgiveness Programs for eligible employees
• Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts
• College tuition discounts and professional development opportunities
• Multiple employee discounts programs