Network Support Technician

*Hybrid Contract-to-Hire Opportunity*

Assignment Type: 6 month contract-to-hire

Location: Hybrid in Charlotte, NC, in office Monday and Wednesday every other week (4 days/month)

Schedule: 12pm-9pm EST

Lighthouse Technology Services is partnering with our client to fill their Network Support Technician position! This is a 6+ month contract-to-hire opportunity and will be hybrid in Charlotte, NC. This role will be a W2 employee of Lighthouse Technology Services.

What You'll Be Doing:

• This position will assist with remote network setups, configurations, and support while maintaining strict PCI standards for retail operations.
• You will interface with Cyber Security and Technology Delivery teams, Internet Service Providers, POS vendors, and business stakeholders.
• Provide support via Phone and via Portal
• Support delivery, configuration, and business of retail in-unit Internet connectivity and associated networked hardware within remote field operations, there maybe instances were the resource will be asked to go onsite and assist.
• Responsible for providing remote in-unit network support which may include troubleshooting and resolving issues related to WAN/LAN/ISP connectivity, enterprise and/or local wireless solutions, local firewall, and VPN configurations.
• Validate and support PCI Compliant Network designs in a variety of enterprise operations
• Assist with review, design, and troubleshooting, of network security configurations on remote in-unit network equipment supporting new and existing implementations.
• Work close with various internal in-unit support teams as well as 3rd party vendors, and technicians to install business-class internet services and provide technical support to resolve a variety of network issues within operations
• Work closely with security, and operational implementation teams to assure security controls are implemented successfully, monitored, and in accordance with current security policies.
• Execute remediation and response mechanisms to address audit recommendations and observations
• Provide excellent customer service to our in-unit managers and customers both internal and external
• Participate in Support On-call rotation with team members to provide operational support after hours.

What You'll Need to Have:

• Ability to work 12pm-9pm EST in a hybrid rotation, being on site one week and remote the next week.
• 5+ years experience with remote problem diagnosis, troubleshooting, and issue resolution of software and hardware configuration problems in a LAN/WAN environment.
• 5+ years of networking experience, with extensive knowledge of TCP/IP, DNS.
• CCNA certification required; significant related experience may be considered in lieu of certification
• Must have a working knowledge of PCI DSS standards and design considerations for network connectivity in a retail environment
• Knowledge of VPN Technologies, Internet connectivity options, and other remote connectivity methods/tools.
• Working experience with Cisco network hardware required. Experience with Cloud Managed network systems such as Cisco-Meraki preferred.
• Ability to establish and maintain strong working rapport with users, vendors and network engineering staff in a dynamic team-oriented environment.
• Excellent verbal and written communication skills

Pay Range: $25-$30/hr

Questions about any of our jobs? Email us at recruiting@lhtservices.com

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