Sales Operations Manager

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

We are seeking a motivated and detail-oriented Sales Operations Manager to join our team in our San Diego office (In office 3 days each week). This role will focus on enhancing in-office collaboration and alignment, managing our Global Sales Operations newsletter, overseeing quote or booking incident reviews and analytics, participating in backlog prioritization, and maintaining process documentation. The ideal candidate will have a strong background in sales operations, excellent communication skills, and a passion for optimizing processes.

Key Responsibilities:

1. Active participation in User Acceptance Testing (UAT) release cycles including:
   • Support UAT Prep and Kick-off activities including User Acceptance Scenario preparation, Test Script creation, and review
   • Participate in User Acceptance Testing
   • Assist SOPs with any questions or help during User Acceptance Testing
   • Actively review defects during UAT and help coordinate resolutions for successful signoff 
      
2. Quoting Process Incident Review & Analytics
   • Collaborate with DT to regularly review and report out Quote or Booking-related incidents, working with DT to identify root causes and coordinating with relevant teams for resolution
   • Analyze incident data to identify trends and develop strategies for systems and process improvement
   • Present findings and recommendations to senior management to inform strategic decisions
      
3. Quote to Order Backlog Prioritization:
   • Participate in backlog prioritization meetings, contributing insights and recommendations based on data analysis and stakeholder feedback
   • Collaborate with DT teams to ensure alignment on priorities
   • Foster strong relationships with sales, deals desk, finance, legal, DT, and other stakeholders to facilitate effective communication and collaboration
   • Act as a point of contact for sales ops teams regarding quoting processes and tools, providing guidance and support as needed
      
4. Global Sales Operations Newsletter:
   • Write and curate content for the Global Sales Operations newsletter, showcasing best practices, updates, and success stories
   • Collaborate with cross-functional teams to gather relevant content and insights
   • Ensure timely distribution and engagement metrics are tracked for continuous improvement
      
5. Process Documentation:
   • Maintain and update process documentation related to sales operations and quoting functionality
   • Develop training materials and resources for team members to enhance understanding and compliance with processes
   • Regularly review and optimize documentation to reflect best practices and changes in operations
      
6. In-Office Collaboration & Meeting Management:
   • Facilitate effective collaboration across sales operations teams and cross-functional partners
   • Develop strategies to enhance communication and alignment within the sales operations organization

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• Bachelor’s degree in Business, Marketing, or a related field
• 3 years of experience in sales operations, preferably in a B2B environment
• Exceptional writing, editing, and communication skills, with a keen eye for detail
• Strong organizational skills and attention to detail
• Strong understanding of Quoting processes and tools
• Proven ability to manage multiple projects and priorities in a fast-paced environment
• Experience with data analysis and performance metrics

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

For positions in this location, we offer a base pay of $112,200 - $196,400, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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