Offer summary

Qualifications:

Bachelor's degree from a four-year institution or higher., Strong problem-solving skills and ability to thrive in a collaborative environment., Experience in customer/user research and understanding of competitive analysis., Passion for improving healthcare delivery and a willingness to take ownership of challenges..

Key responsibilities:

Build and maintain relationships with users, customers, and stakeholders for feedback.

Conduct customer/user research to identify pain points and assess product progress.

Define success metrics and communicate product specifications to both technical and non-technical teams.

Prioritize tasks based on user needs and business value, while maintaining project momentum.

Job description

About Hopscotch Primary Care

At Hopscotch Primary Care, we believe great healthcare should be accessible to all people across all communities. Today, almost 20% of Americans live in a rural community, yet only 11% of physicians practice in those same communities. We are on a mission to transform healthcare in rural America. We provide high-quality primary care tailored to meet the needs of our patients through our robust care model and comprehensive care team, delivering care in our clinics, and across settings, and wrapping resources around the patients who need them most.

Our patients and the care teams who serve them sit at the center of everything we do at Hopscotch. Hopscotch Primary Care takes a team approach to serve patient needs and provide the best care possible. Our goal is to provide the care each of us would want for ourselves or for our family members, in the right setting, and at the right time.

Today, we are serving thousands of patients in our value-based care model and the number is growing every day. If you want to bring your experience, skill and passion to make a lasting impact in healthcare, we’d like to meet you.

About the Role

Hopscotch Primary Care is looking for a passionate and inquisitive Senior Associate of Product Management. The ideal candidate will develop a deep understanding of our unique role in the healthcare ecosystem, our product vision and the value we deliver to our customers and users. They thrive in a collaborative, cross-functional environment and excel at problem solving. If you’re excited by the opportunity to shape the future of healthcare in rural and small town communities and enjoy solving difficult problems, we’d love to hear from you.

What You’ll Do

Build relationships with users, customers and stakeholders to stay aligned and get feedback
Own customer/user research to clarify pain points, gather feedback, iterate on designs and assess progress of pilots or releases
Partner with operations and clinical stakeholders to fully understand the problem you are solving
Define product, operational and pilot success metrics in partnership with analytics and stakeholders
Build problem statements, develop success criteria, set KPIs and vet potential solutions
Communicate product specifications and progress, both written and verbally, to the Technology Team and non-technical stakeholders
Prioritize work based on user needs, business value, and effort
Effectively communicate priorities within the Technology Team and stakeholders to provide visibility, gather feedback and stay aligned
Create concise, clear, and actionable materials to maintain forward momentum on projects
Work closely with engineers to solve problems and explore new product opportunities

About You:

Innate curiosity with a passion to share knowledge and challenge the status quo to uncover creative solutions
Ability to understand competitive analysis in relation to our product strategy
Ability to structure and deliver solutions in partnership with analytics and engineering
Willingness and ability to take full ownership of problems, proactively working with stakeholders and users to understand their needs
Ability to articulate the organizational value delivered in product releases
Self-awareness to recognize mistakes or failures in execution, to reflect and learn from them, and ability to take risks again in the future
Ability to weigh qualitative and quantitative data when making decisions
Passion and dedication to diving into the complexity of the US healthcare system and finding ways to improve how care is delivered and paid for
Degree from a 4 year institution or above
Ability to travel as business needs require (~10%)

At Hopscotch Primary Care, we embrace diversity, invest in a culture of inclusion and positivity and encourage all to apply to join our team. You will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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