Regional Technical Trainer - South West

At the heart of Paxton, we are innovators, we look for ways of harnessing new technology to provide better solutions for our customers. We're a global brand with nearly 40 years of experience, our team of over 400 employees is spread around the world.

We pride ourselves on creating a vibrant environment, with a focus on excellent company culture. Our teams make Paxton a great place to work with brilliant benefits that come with any role at Paxton, with an emphasis on career progression, training and development, and recognition of achievement for every employee.

So, what are the benefits?

• Healthcare plans, tailored by you, and a supportive employee assistance scheme. 
• Discounts and savings on everything - Pizza! Movie Tickets! Hotels! Car Rentals! And so much more. Partnered with leading brands like Costco and DisneyLand with TriNet perks.
• Quick, easy access to all your information via TriNet Mobile App – healthcare, perks, earnings, PTO and more.
• 401(k) with options for employer matching and profit share.
• Accrue 144 hours PTO annually.
• Variety of social events across the year, from Summer and Winter parties to EDI events and Charity days.
• Modern open plan offices, collaboration spaces, training rooms and onsite mini-gym!
• Recognised as one of the Best Companies to Work by The Sunday Times™.

About the role

The Training Team based in our Greenville, SC office is responsible for organizing, promoting, and managing training events and seminars in the US. Our Regional Technical Trainers are strategically located throughout the US to facilitate these events. Working with the Sales organization, the Regional Training Managers provide technical product training to current and future installer base.  Teamwork and collaboration with other departments is critical to devise and deliver events to promote Paxton’s business and ensure the successful introduction of new products to the market.  

 The team work hard to promote, organise, and deliver high quality training at Paxton offices, distributor venues, and at installers’ premises. The Training team play an integral role in the research, organization, set up and management of all the exhibitions the Company participates in throughout the US market. The team may also provide training for new starters in other departments where needed.  

• Provide high quality technical training for installers at Paxton offices, distributor sites, or installers’ premises.  
• Deliver practical hands-on training sessions at seminars and training days hosted by Paxton across the country. 
• Deliver high quality product training in a virtual environment.
• Ensure equipment used for training sessions is in good order and there is sufficient literature.  
• Collaborate with the Sales team identifying sales opportunities and provide feedback from training.  
• Support the administrative process of enrolling installers into training sessions. 
• Support installers enrolment into the LMS and basic troubleshooting for users. 
• Assist in the creation of training courses, for delivery in-person, virtually or via eLearning. 
• Provide support in the preparation, set up and delivery of exhibitions and roadshows as required.
• Keep up to date with product developments. 
• Submit monthly report summarising individual successes, opportunities, and further information. 

What are we looking for?

• Experienced in delivering technical training, with a passion for making complex concepts accessible through hands-on instruction and clear, audience-tailored communication.
• Technically adept and customer-focused, with a genuine interest in technology, practical troubleshooting experience, and a commitment to high-quality service.
• Adaptable and proactive, able to manage multiple priorities, respond to changing demands, and continuously develop new skills and knowledge.

The right attitude is more important to us than your skills or experience. If you’re excited about a role but your existing experience doesn’t match up with every element of the job description, we encourage you to apply anyway.

We want to collaborate with you and hear your ideas, most of all, we want people to enjoy the journey with us. Take a look at what our team thinks of working here https://www.youtube.com/watch?v=8WH7Pi3--zc