Offer summary

Qualifications:

Fluency in one or more Nordic languages (Swedish, Norwegian, Danish, Finnish) and English., Experience in customer service, preferably in health and wellness or related industries., Strong communication skills with a customer-centric approach., Proficient with CRM systems and basic computer applications..

Key responsibilities:

Provide outstanding customer service to Nordic-speaking clients through various communication channels.

Assist customers with inquiries about health and wellness products, including usage and benefits.

Document customer interactions accurately in the CRM system for effective tracking.

Collaborate with internal teams to ensure timely resolution of customer issues.

Job description

Patrique Mercier Recruitment is excited to present a rewarding opportunity for a Nordic Speaking Customer Service Representative for the Health & Wellness Products Department. In this vital role, you will offer exceptional support to customers across the Nordic region, assisting them with inquiries related to health and wellness products. Your passion for promoting a healthy lifestyle and helping customers will greatly contribute to their overall satisfaction. If you are fluent in a Nordic language and are enthusiastic about customer service, we want to hear from you!

Responsibilities

Provide outstanding customer service to Nordic-speaking clients through various communication channels, including phone, email, and chat.
Assist customers with inquiries about health and wellness products, including usage, benefits, and availability.
Document customer interactions accurately in the CRM system for effective tracking and follow-up.
Collaborate with internal teams to ensure the timely resolution of customer issues and inquiries.
Stay up to date on product information, promotions, and company policies to provide knowledgeable assistance.
Build and maintain strong relationships with customers, enhancing loyalty and encouraging repeat business.

Requirements

Fluency in one or more Nordic languages (Swedish, Norwegian, Danish, Finnish) and English; knowledge of additional languages is a plus.
Experience in customer service, preferably in health and wellness or related industries.
Strong communication skills with a customer-centric approach.
Proficient with CRM systems and basic computer applications.
Detail-oriented with strong organizational abilities.
Able to work both independently and collaboratively in a team setting.

Benefits