Offer summary

Qualifications:

High school diploma or equivalent is required., Customer service experience is essential., Ability to work independently and as part of a team., Proficiency in basic computer skills and registration software..

Key responsibilities:

Greet guests and staff upon arrival.

Answer phones and handle inquiries professionally.

Manage front desk operations, including cash drawer and keys.

Perform administrative tasks like copying, mailing, and maintaining the lobby.

Job description

Job Details

Job Location: Mount Hermon, CA

Salary Range: $16.50 - $19.00 Hourly

Travel Percentage: Santa Cruz Mountains

Job Shift: Conference Center

Description

Position Objective

The Reservations and Event Services Front Desk Receptionist must positively represent the organization with professionalism, friendliness and a pleasant appearance, in a manner consistent with MHA’s mission, vision and values.

General Qualifications

The Reservations and Event Services Front Desk Receptionist is a Ministerial position. Ministerial staff render their work, stewardship, relationships and behavior as evidence of being followers of Jesus Christ while embracing and affirming Mount Hermon Association, Inc.’s (“MHA”) Christian mission, vision, beliefs, culture code and standards of conduct. They are responsible for defining, cultivating and leading MHA’s Christian community, conference programs and retreats. All staff are expected to join gatherings which include prayer, worship, and Bible-centered teaching.

Key Job Responsibilities

Open the front lobby, turn on the main phone and radios and make sure the lobby is presentable.
Open the vault and set up the front desk with the cash drawer and paychecks for staff.
Make and manage keys for guests.
Greet guests and staff as they enter the lobby. Record complaints and questions as necessary.
Answer phones in a professional manner.
Sort registration mail, distribute staff paychecks, check the online info-mail, and balance the cash drawer as needed.
Make copies, send faxes as needed.
Put away the cash drawer and additional items in the vault and lock it, as well as turn off the lights, phone, radio, and lock up the building at the end of the day. Call custodial to let them know the building is being vacated for the night.
Additional duties as assigned by supervisor.

Supervisory Responsibilities:

None

Education

High school diploma or equivalent.

Work Experience

Customer service experience.
Experience with working with a team of people.
Significant prior experience at Mount Hermon is desirable, but not required.

Knowledge, Skills and Abilities

Ability to interact well with a diverse group of people.
Ability to work alone or with others, take initiative and work well under pressure.
Ability to manage front desk responsibilities with minimal supervision in a busy, fast-paced and demanding environment while working with several individuals in a small space.
Knowledge of basic clerical skills and proficient computer skills required (typing, navigating the internet).
Ability to adhere to Mount Hermon’s professional standards for guest service.
Ability to learn registration software.
Ability to perform administrative functions.

Physical Demands

This position will require extended periods of time seated at a desk, typing, standing, squatting, stooping, twisting and the ability to lift/carry 25lbs.

Additional Requirements/Skills

Adherence to the basic principles as expressed in MHA’s Mission, Vision, Values and Commitment statements.
Adherence to company dress code and professional standards for personal grooming and appearance.
Satisfactory completion of background investigation, or valid work permit, as well as ability to provide proof of eligibility to work in the United States.

*This job description reflects essential functions of this position. It does not restrict management’s right to reassign duties and responsibilities to this job at any time.