Offer summary

Qualifications:

High School Diploma or equivalent required., At least 2 years of experience in Revenue Cycle Management is necessary., Experience reading EOBs and knowledge of various insurance types is essential., Strong communication skills and attention to detail are critical for success in this role..

Key responsibilities:

Review EOBs and match postings in the system to ensure accuracy.

Identify and correct posting errors related to payments and adjustments.

Research and initiate refunds for credit balances on insurance and patient accounts.

Gather and upload necessary documentation for insurance refunds as needed.

Job description

About Our Company:
At Infinx, we're a fast-growing company focused on delivering innovative technology solutions to meet our clients' needs. We partner with healthcare providers to leverage automation and intelligence, overcoming revenue cycle challenges and improving reimbursements for patient care. Our clients include physician groups, hospitals, pharmacies, and dental groups.
We're looking for experienced associates and partners with expertise in areas that align with our clients' needs. We value individuals who are passionate about helping others, solving challenges, and improving patient care while maximizing revenue. Diversity and inclusivity are central to our values, fostering a workplace where everyone feels valued and heard.

A 2025 Great Place to Work®

In 2025, Infinx was certified as a Great Place to Work® in both the U.S. and India, underscoring our commitment to fostering a high-trust, high-performance workplace culture. This marks the fourth consecutive year that Infinx India has achieved certification and the first time the company has earned recognition in the U.S.

Location: Remote

Job Responsibilities:
We are seeking a Revenue Cycle Credit Balance Associate to work remotely for an assigned client location.

Review EOB and match posting in system to EOBs (Explanation of Benefits)
Run system reports
Identify posting errors of payments and adjustments
Correct posting errors of adjustments when appropriate
Accurately review credit balances to determine appropriate party to refund
Research and initiate refund on insurances credit balances when appropriate
Research and initiate refund on all patient accounts with credit balances when appropriate
Gather and upload all documentation needed to send with insurance refunds
Any other duties assigned

Skills and Education:

High School Diploma or equivalent
Experience reading EOBs
At least 2 years of Revenue Cycle Management experience
Have knowledge of Primary, Secondary, and tertiary insurances
Ability to communicate effectively in English, both written and oral, with people from diverse backgrounds, while providing outstanding customer service
Excellent attention to detail
Ability to quickly adapt to and proficiently navigate diverse software applications required to manage assigned tasks
Ability to exercise independent judgement when needed
Detail oriented with time management and analytical skills
Be a self-starter and quick learner
Work well independently and as a team
Maintain regular attendance and punctuality

Company Benefits and Perks:

Joining Infinx comes with an array of benefits, flexible work hours when possible, and a genuine sense of belonging to a dynamic and growing organization.

Access to a 401(k) Retirement Savings Plan.
Comprehensive Medical, Dental, and Vision Coverage.
Paid Time Off.
Paid Holidays.
Additional benefits, including Pet Care Coverage, Employee Assistance Program (EAP), and discounted services.

If you are a dedicated and experienced RCM Associate - Credit Balance ready to contribute to our mission and be part of our diverse and inclusive community, we invite you to apply and join our team at Infinx.

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