Project Manager (Professional Services)

Job Description:

ABOUT US

At Jonas Fintech, we’re all about helping businesses succeed by being a true fintech partner. With over 20 years of expertise, we proudly manage three leading brands: Paygate, London & Zurich, and Power2SMS. Together, we provide solutions for Direct Debit, Bacs, and validation services, and help businesses connect with their customers at scale through SMS and WhatsApp.

Our mission is simple — build solutions centred on trust and care. We understand that every transaction represents trust between a business and its customers, and we’re committed to safeguarding this through our reliable products and exceptional service.

As part of the global Jonas Software group within Constellation Software Inc, we combine the agility of a small business with the backing of a large organisation that operates in 17 countries. The group’s focus is on building sustainable, long-term relationships and meeting our customers' software and service needs. For more information, visit the Jonas Software UK website: https://www.jonassoftware.co.uk/.

We have ambitious plans to expand and enhance our offerings, bringing value to both current and future customers. With an exciting roadmap ahead, we’re constantly exploring new markets, investing in growth, and embracing the latest technologies to elevate our businesses to the next level.

If you’re passionate about working for a growing, innovative company that puts trust, care, and lasting relationships first, Jonas Fintech is the place for you. Join us on this exciting journey and become part of something big.

We are committed to offering flexible working arrangements and will consider both full-time and part-time candidates for this role.

WHAT YOU’LL BE DOING

This role entails the daily oversight of customer projects to maintain a customer-centric approach and alignment with the company's culture and objectives. The Project Manager is accountable for managing the entire implementation process of new orders, additional service requests and solution upgrades assigned to them, driving excellence in service delivery, training, and client engagement.

• Drive end-to-end project delivery for payment software implementations, integrations, and enhancements, ensuring seamless delivery of our services/products to clients - fostering satisfaction and laying the foundation for client success – within agreed timeframes.
• Completion and distribution of key Project documentation; Scoping Terms of Reference, Clear Milestones, Regular Project updates and Completion/Lessons Learned etc.
• Translate technical requirements into clear, actionable project plans.
• Identify and manage project risks, dependencies, and timelines.
• Assisting / Supervising colleagues Projects, imbedding clear Project Management principles and best practices across the PS team.
• Partner closely with Product teams and Sales to align solutions with client goals and ensure seamless handover to the BAU Technical and Account Management Teams, at project completion.
• Be the main point of contact for clients—managing expectations, answering questions, and keeping them updated throughout the project lifecycle.
• Continuously seek ways to improve internal processes and the customer experience.

ROLE RESPONSIBILTILES

Key Responsibilities:

• Manage multiple projects for various customers within a fast-paced, dynamic environment.
• Proactively identify and resolve issues and challenges ahead of time to minimize impact on customers and delivery schedules.
• Foster close working relationships with the wider professional services, development, sales, support, and finance teams to ensure comprehensive project management and delivery in line with customer expectations.
• Monitor customer satisfaction measures, reporting processes, and systems through regular surveys and post-case questionnaires.
• Contribute to the standardization of Professional Services across the business.
• Drive continuous improvement initiatives across the department, focusing on improving customer experience, reducing operating costs, increasing automation, and optimising processes.
• Set the example of Customer First project management, setting standards of for customer engagement.
• Cultivate and maintain strong relationships with clients, proactively addressing their needs and ensuring high levels of satisfaction with our services.
• Lead the development and implementation of new services to meet evolving client demands and industry trends.
• Collaborate with the Professional Services Manager to understand and contribute to the key metrics within the Jonas business model, assisting with forecasting and driving revenue recognition.
• Contribute to relevant weekly/monthly reports on Professional Services team activities.
• Collaborate with the Development Team to learn about new products and assist in their implementation into customer environments as part of an early adopter process.
• Collaborate with other departments within Jonas Fintech to ensure alignment and integration of professional services with broader company goals and initiatives.
• Influence stakeholders across the organisation to support the execution of departmental strategies and objectives.
   

Why This Role Stands Out:

We're building innovative payment software that powers seamless, secure transactions for businesses around the world. Whether it’s integrating with global payment gateways or launching new payment features, we’re driving change in the fintech space. We’re now looking for a Project Manager who has a passion for delivering world-class customer service.

In this role, you’ll lead the successful delivery of technical payment software projects—serving as the vital link between R&D, Product, and our clients. Your strength in communication, planning, and service will be instrumental in ensuring client success and satisfaction from kickoff through to launch.
 

Key Skills & Experience:

• Proven ability to manage complex, cross-functional projects and meet tight deadlines.
• Outstanding communication and interpersonal skills—you thrive on delivering excellent service.
• Detail-oriented, organized, and proactive with a problem-solving mindset.
• Demonstrated ability to take ownership, make decisions and execute action plans in a controlled and organized manner.
• Aptitude for quickly acquiring and applying new functional, product, and/or technical knowledge and skills.
• A dynamic motivator with a track record of achieving goals and objectives, dedicated to driving results both independently and collaboratively.
• Demonstrating the ability to take full ownership of role responsibilities.
• Maintaining approachability, composure, and clarity when faced with pressure.
• Proven proactive approach, effective prioritization, and resolution of complex client concerns and issues.
• Exhibiting excellent written and verbal communication skills with customers, partners, and colleagues.
• Skilled in building relationships to achieve desired outcomes.
• Quick to learn and adapt in a fast-paced, consumer-facing environment, with empathy for non-technical customers.
• A strong team player capable of both hands-on and hands-off collaboration.
• Proficient in numeracy, with a grasp of P&L and revenue recognition being advantageous.
   
• Having 3+ years of project management experience, ideally coordinating or managing multiple projects concurrently, preferably within a payments or fintech software environment, though not mandatory.
• Possession of project coordination/management qualifications (e.g., PRINCE2) would be advantageous, though not mandatory.
• Strong understanding of payment ecosystems, APIs, security protocols, or software development lifecycles is advantageous.
   

If you're a Project Manager who thrives in fast-paced environments and believes customer service is just as important as delivery—we want to hear from you.

ADDITIONAL INFORMATION

LOCATION

• Remote (but must be prepared to travel in the UK occasionally to meet at ad hoc team meetings and quarterly company events)
• The position is based in the UK

BENEFITS

• 25 days annual leave
• 10 days rolling sick plan, including extended illness pay
• Pension 5% EE and 4% ER (increases after 3 years to a max of 6%)
• Life Assurance 4x base salary
• Private Health Insurance
• Option to join the CSI Employee Share Purchase Scheme
• Personal Travel Insurance
• Cycle to Work scheme
• Electric/Hybrid Vehicle scheme
• Discounted gym membership
• Discounted high street retailer scheme

In addition, join our team at Jonas Fintech and enjoy:

• ½ Day to take as time off for your wellbeing per quarter
• An additional day off for your birthday or significant celebration per year
• Access to Wellhub, which offers you subsidised access to gyms across the UK along with access to subsidised wellbeing apps, with an option to upgrade and add family members

MUCH MORE THAN A BENEFIT

• Internal Learning & Development programmes 
• Internal Mentor programme
• Employee Assistance Program (EAP) and Mental Health First Aiders to support you
• Jonas Europe & Jonas Global networking events (JABAs, GROW, JSA). Join communities, build networks and collaborate with your colleagues across the Global Group.

OUR DEIB COMMITMENT

Our people define us and, at Jonas, we believe that diversity in all its forms enriches our organisation and drives innovation. We actively seek to create an environment where all employees feel valued, heard, and empowered to contribute their best work. We do not discriminate on the basis of any protected characteristic and are dedicated to providing equal opportunities for all. Come and be part of a team where your unique background and experiences are celebrated!

We strongly encourage applications from candidates of all backgrounds, including those from underrepresented groups such as women, ethnic minorities, people with disabilities, and LGBTQ+ individuals and we are committed to creating an interview and hiring process that is accessible and inclusive for everyone.

FLEX WORKS CULTURE

Here at Jonas Software UK & Europe, we see flexibility as a game-changer. We truly believe that working flexibly together helps to increase our innovation, growth and productivity, as well as supports our employees’ wellbeing and helps to provide great places to work.

For most roles, the following types of flexibility are usually possible: working location, number of hours/days worked, different start and finishing times, flexible lunch break arrangements, agreed core hours, flexible hours, an element of working from home, compressed hours.

Many of our employees work flexibly in many different ways, including part-time. Please talk to us at interview about the flexibility you need. We can’t promise to give you exactly what you want, but we do promise to consider all requests

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Company Site:

http://landz.co.uk

More About Jonas Software:

Jonas Software is the leading provider of enterprise management software solutions to the Country and Golf Clubs, Foodservice, Construction, Fitness & Sports, Attractions, Salon & Spa, Education, Radiology/Laboratory Information Systems, and Product Licensing industries. Within these vertical markets, Jonas is made up of over 65 distinct brands, which are respected and leaders within their own domain.

Jonas’ vision is to be the branded global leader across the aforementioned vertical markets and to be recognized by customers and respective industry stakeholders as the trusted provider of ‘Software for Life’ and as an ambassador for technology, product innovation, quality, and customer service.

Jonas Software is the valued technology partner of over 60,000 customers worldwide in more than 30 countries. Jonas employs over 2,000 skilled individuals consisting of a cross-section of industry experts and technology professionals.  Jonas is headquartered in Canada and also operates offices throughout North America, the United Kingdom, Europe, Australia New Zealand and Africa.  Jonas is a 100% owned subsidiary of Constellation Software Inc., headquartered in Toronto and traded on the S&P/TSX 60.

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