Offer summary

Qualifications:

Bachelor's degree in Human Resources, Business Administration, or related field., Proven experience in improving HR service delivery and managing Hire to Retire processes., Strong knowledge of HR technology and ability to translate process design into technology requirements., Excellent communication and leadership skills, with the ability to influence decision-making across various organizational levels..

Key responsibilities:

Oversee the end-to-end design of Hire to Retire processes, ensuring alignment with policies and regulatory requirements.

Manage stakeholder feedback and convert business needs into actionable change recommendations for Hire to Retire.

Develop and implement governance frameworks, process templates, and KPIs for Hire to Retire processes.

Lead a team of Business Process Advisors and represent HR in company-wide process governance initiatives.

Job description

We are looking for a seasoned Global Business Process Manager overseeing the Hire to Retire processes at Fresenius Medical Care with the objective to continuously improving service delivery and employee experience. The position is part of the Global HR Business Operations & Shared Services function.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

Responsible for the process e2e design based on new policies, guidelines, regulatory requirements, etc. considering process dependencies to other organizations/functions in and outside of HR (e.g. HR CoEs, Data Privacy, IT, Finance)
Provide oversight and direction for the employee experience across all Hire to Retire processes, systems and HR functions; manage stakeholders across the company, collect feedback, escalations, and business needs, and convert these into Hire to Retire change recommendations
Ensure that value realization initiatives for Workday are realized
Meet continuous improvement targets for cost, quality and employee experience of Hire to Retire processes
Develop a stringent Hire to Retire governance framework e.g.
- Define global process templates
- Set standards in documentation (in alignment with companywide procedures)
- Develop standard process KPIs and reporting
- Lead the HR Change Request process
- Align process requirements with system security (identify the right types of security and ensuring consistency and governance across the globe)
- Align with HR Data Governance & HR Audit & Compliance requirements
Represent HR in companywide e2e process governance community (support in e2e design across organizations, adherence to company standards, etc.)
Manage a team of Business Process Advisors

EXPERIENCE AND SKILLS:

Demonstrated ability improving HR Service Delivery through Hire to Retire process enhancements (ability to analyze, modify and improve processes) and proper allocation of processes to a shared services model
HR technology savvy; knowledge how to transition process design into technology requirement and proven ability to partner with IT organization and System Owners
Experience driving continuous improvement projects keeping employee experience in mind
Knowledge and understanding of laws and regulations related to HR process and data management (privacy, data transfer and retention, etc.)
Ability to communicate effectively with individuals (including Senior Leaders) possessing varying degrees of functional and technical knowledge
Skills to influence decision making across multiple organizational levels
Self-motivated taking initiative to drive change
Ability to work in matrix organization and strives in ambiguous situations
Attention to detail and ability to provide fast turnaround when needed
Proven leadership record (ideally track record to build new team structures)
Excellent MS Excel, database, and PowerPoint software skills

EO/AA Employer: Minorities/Females/Veterans/Disability/Sexual Orientation/Gender Identity

Fresenius Medical Care North America maintains a drug-free workplace in accordance with applicable federal and state laws.

EOE, disability/veterans

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