Application Support Analyst

OneSource Virtual (OSV) has helped more than 1,000 Workday customers take their teams from transactional to transformational with innovative technology and services for HR, payroll, and finance. Founded in 2008, OSV is the leading exclusive provider of Business-Process-as-a-Service (BPaaS) solutions for Workday, delivering services with unparalleled choice, unwavering commitment, and uncompromising support. OneSource Virtual’s global headquarters is located in Dallas, Texas, with additional locations across North America and Europe. Find your company’s solution at www.onesourcevirtual.com.

Summary

The Application Support Analyst is responsible for providing support for OSV’s enterprise applications. These applications are used by OSV Business Process as a Service (BpaaS) Operations team. The ideal candidate embodies the customer service mentality ,excelling in delivering service in challenging situations. Candidates must be experienced in an online technology environment, a fast learner to quickly grasp and understand OSV’s products and solutions.

Responsibilities

• Delivers support for OSV applications, providing timely responses to technical questions and problems.
• Communicates proactively and collaborates effectively with Business Users, Software Development Team, and Management.
• Logs and tracks basic problems/work tickets with external product vendors or support organizations.
• Participates in process improvement initiatives/projects as necessary.
• Takes corrective action or escalates issues to the appropriate resource as necessary.
• Participates in the design, testing, and/or documentation of new or existing applications, including upgrades, enhancements, and bug fixes, as assigned.
• Utilize their “mind for business” and the Agile methodology to iteratively create effective problem statements and user stories to deliver exceptional solutions that meet and exceed business objectives.
• Properly document solutions, through the use of various tools, to clearly communicate complex requirements simply, and articulate roles and responsibilities to business and technical users.
• Perform projects and other activities as assigned.

Competencies

• Innovative and collaborative.
• A forward thinker who understands the business implications of technical solutions as well as the effect on customers.
• Self-directed management of work and results, works under minimal supervision.
• Flexible and adaptive in a changing environment with the ability to multitask and prioritize effectively in a fast-paced environment.

Qualifications

Education/Certification Requirements

• Bachelor's degree

Required

• Proven track record of excellence
• Passionate about technology and learning new technologies

Preferred

• A bachelor's degree in computer Science or a related business area is preferred
• 3-5 years of experience in software development, reporting, and application support preferred
• Knowledge of Salesforce.com is a plus.

#LI-REMOTE

You are encouraged to learn and share ideas when you join the OneSource Virtual team. We reward innovative thinking, fresh perspectives, creative collaboration, and hard work. As an organization experiencing routine strategic growth, we are always on the lookout for intelligent, talented, and forward-thinking professionals to join our team. OSV employees enjoy a values-based culture, upward mobility, and professional development with opportunities of all kinds.